We are looking for someone who:

• Is a native Brazilian speaker with English at a business proficiency level;
• Is passionate and knowledgeable about sports;
• With previous experience in a customer-facing role or account management, ideally in a high-volume environment such as iGaming or similar fields;
• With strong organizational and analytical skills to handle a large client portfolio;
• Is experienced with CRM tools and data-driven outreach;
• With exceptional attention to detail and ability to work independently. 

What you'll be doing:

• Portfolio Management: Oversee a vast portfolio of high-value players, ensuring they receive a cohesive, engaging experience through automated and strategic outreach.
• Bulk Communication: Execute targeted bulk actions to keep players informed of special events, exclusive offers, and key updates based on segmented profiles.
• Automated Engagement: Utilize tools to schedule personalized messages for specific occasions, such as birthdays, anniversaries, and other milestones.
• Event Invitations: Coordinate and send exclusive event invitations to relevant players, handling details and ensuring a smooth experience.
• Daily Account Monitoring: Regularly review accounts to proactively address any issues or trends impacting player engagement.
• Performance Reporting: Generate and analyze data on account activity, using insights to optimize engagement strategies and report findings to the team.