Gymshark is hiring a
AV Support Engineer

OVERVIEW:

The AV Support Engineer will manage Gymshark’s physical technology infrastructure and associated systems across all International Offices, Retail Stores and Pop-Ups. You will be responsible for managing, supporting and maintaining Gymshark’s Audio Visual infrastructure technology systems. In summary, the Infrastructure Administrator – AV plays a critical role in ensuring that an organisation's AV technology infrastructure has high availability and supporting the business objectives operating effectively.

WHAT YOU'LL BE DOING: 

• Providing support for Gymshark AV Infrastructure & related systems in the event of emergencies – occasionally out of hours if required.
• Working closely with Tech Support to ensure Gymshark’s Infrastructure systems are maintained to a high standard. Collaborating with a departments across the business to deliver superior service.
• Using Data extracted from our ITSM to identify common issues/patterns and establish a strategy to understand why events are happening and resolve accordingly.
• Developing and implementing long-term plans and strategies for the organisation's technology infrastructure that align with its overall business goals and objectives.
• Managing AV infrastructure systems, including hardware, software and ensuring that they are used efficiently and effectively.
• Ensuring that the organisation's infrastructure systems and maintained securely from external and internal threats, and that it complies with all relevant regulations and industry standards.
• Assist in providing solutions that demonstrate great customer experience and value to the business.
•  Ensuring that the AV infrastructure is performing optimally and meeting the organisation's requirements for availability, reliability, and scalability.
• Managing relationships with vendors and service providers to ensure that they are providing high-quality services and products that meet the organisation's needs.
• Assist developing and implementing plans and procedures to ensure that the organisation's AV infrastructure can recover from disasters and continue to operate in the event of an unexpected disruption following SLA Standards defined in the ITSM platform.
• Adopting any relevant training to assist growth within the role and support the wider infrastructure team e.g. Property Systems & Network, also work to ITIL standards and practices, amongst others.

WHAT YOU'LL NEED:

Essential Criteria:

• You should have excellent problem-solving skills to resolve issues as quickly and efficiently as possible, also implementing and suggesting permanent solutions to ensure issues aren’t reoccurring.
• You should have a good understanding of common infrastructure components, tools and protocols such as networks (Meraki, TCP/IP, WiFi, DHCP, VPN), Audio Visual (Digital signage, Video extension, Audio DSP’s, Dante & QSC / Q-SYS) & Video Conferencing / Webinar (Zoom, Teams, Poly, Neat), storage systems, and databases. You should also be familiar with the latest trends and technologies in the field.
• You should have experience in testing, delivering and administering AV infrastructure systems. You should be able to manage your time effectively.
•  As Infrastructure Administrator, you will need to communicate effectively with stakeholders, customers, and technical teams. You should have excellent written and verbal communication skills.
• An understanding of business operations and objectives. You should be able to align your projects with AV infrastructure initiatives.

WHAT YOU COULD ALSO HAVE:

• ITIL Foundation Qualification 
• Dante certification level 1
• QSC Qsys Level 1
• IT & Network basic skills

This is a hybrid role and would require the successful candidate to attend at least 3 days a week in GSHQ, Solihull, UK - Please also note that there may be some frequent UK travel associated with this role.

CLOSING DATE: Wednesday 29th November 2023 

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

🙌 Competitive ‘Win Together, Lose Together’ Bonus
🩺 Choice of Private Medical Insurance or Healthcare Cash Plan, paid for by us!
🏖 25 days holidays + your birthday and all the Bank Holidays which can be substituted and taken whenever you want.
💻 A truly Flexible Working Culture
👥 A collaborative, creative and inspiring working environment
💰 Employer pension contributions up to 7%
🤩 Life Assurance at four times your basic salary
🦈 50% Gymshark Discount
🎁 Gymshark Gift Card for each year of service
🥇 Financial, Physical and Mental Wellbeing Support
📚 Great Training and Learning Resources
🖥 Choice of hardware and access to the best software
🤒 Paid time off when you’re physically and mentally unwell
🧸 Very Generous Family Leave package – we support you extending your family
🍎 Refuel - Healthy fresh food at GSHQ
🏋️‍♂️ Lifting Club (LC) Gym Membership
👉 Free monthly massages
💈 Beauty and Barber facilities
🚘 Free on-site parking

 

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