Compliance Operations Analyst at Charlie Health

Read by 39 job seekers.

New York, United States

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About the Role

The Compliance Operations Analyst is a key member of a cross-functional team that will have the opportunity to influence and impact multiple departments at Charlie Health. The Analyst will work directly with the compliance leadership to work on special projects focused on enhancing the efficiency and effectiveness of the department.

Day-to-day work could include sourcing and implementing new technologies, identifying areas of process improvement, project managing key initiatives, and working with departmental leaders across the organization on risk identification and mitigation. The Analyst should be reliable, diplomatic, and strategic, with the ability to distill complex ideas into actionable plans. They should be eager to join a fast-paced company with a strong desire to work independently on high-impact projects.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way.

Responsibilities

Directly support the Compliance Operations function and the CCO herself on critical, cross-departmental projects, including regulatory strategy, risk identification and mitigation, and performance improvement projects
Ensures timely and effective completion of projects and initiatives of the compliance department
Identifies areas of improvement, and then proactively creates and maintains systems and processes to streamline department operations
Designs and produces complex documents, reports, and presentations for report-out to senior leadership
Supports talent acquisition activities (including application review, screening, and intake calls) when capacity is needed
Drafts letters, emails, reports, and other correspondence on behalf of the Compliance Department
Maintains and iterates on existing data-centric workflows

Requirements

Bachelor's degree or equivalent experience
0-2 years of experience in high-growth environments, such as product/project management, engineering, public markets, consulting, or operations
Healthcare administration and/or behavioral health experience preferred but not required
Microsoft Office fluency, including Excel
Experience with project management software such as Airtable, Monday.com, Jira, or Notion preferred but not required
Self-starter with a demonstrated history of taking ownership of projects and executing them with minimal supervision
Strong interpersonal skills and ability to communicate complex ideas
Experience translating issues from stakeholders into actionable plans, communicating those plans across a team, and ensuring the timely execution of agreed upon plans
Strong project management skills, with a demonstrated ability to corral and manage details in a fast-paced, fluid environment
Highly reliable with experience managing complex initiatives
Outstanding organizational and time management skills
Able to manage sensitive information in confidential and professional manner
Work authorized in the United States and native or bilingual English proficiency

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The expected base pay for this role will be between $75,000 and $90,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

Our Values

Connection

Care deeply

We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.

Inspire hope

We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.

Congruence

Stay curious

We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.

Heed the evidence

Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.

Commitment

Act with urgency

We work as swiftly as possible. The mental health crisis is relentless, and so are we.

Don’t give up

Our clients don’t give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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