Your Mission

• Manage ticket requests from sponsors, TV partners, media partners, influencers and other entitled stakeholders throughout the season.
• Monitor requests daily and follow up with stakeholders before each game to confirm their requirements.
• Check requests against contractual entitlements, allocation limits, deadlines and available inventory before approval.
• Consolidate requests by game and club, protecting contractual obligations before considering additional or late requests.
• Coordinate directly with clubs, follow their different processes and track each request until the tickets are received.
• Collect and verify guest details where clubs require nominative information.
• Upload and distribute tickets when clubs do not deliver them through the platform, and resolve missing tickets or delivery issues.
• Keep accurate records of requests, approvals, allocations, deliveries and outstanding actions, escalating exceptions when necessary.
• Where required, support the management of club ticket requests and allocations for major events, including the Final Four and SuperCup.

• 5+ years of professional experience in sports, customer success, operations, administration, events, hospitality, or a related field.
• Excellent organizational skills with strong attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively with multiple stakeholders.
• Fluent English, both written and spoken.
• Good knowledge of Microsoft Excel and Microsoft Office.
• Ability to manage multiple priorities, tasks, and deadlines simultaneously.
• Strong sense of ownership, reliability, and follow-through.

• Previous experience in sports, entertainment, events, hospitality, or a similar fast-paced environment.
• Experience working with clubs, partners, customers, or other external stakeholders.
• Familiarity with CRM, ticketing, hospitality, or event management systems.
• Experience with reporting, dashboards and KPI tracking,
• Knowledge of additional European languages is a plus.

• Customer & Partner Orientation – Builds positive relationships and consistently focuses on delivering a high-quality experience.
• Relationship Management – Communicates effectively and builds trusted relationships with clubs, partners, and internal stakeholders.
• Organization & Planning – Structures work effectively, manages priorities, and consistently meets deadlines.
• Attention to Detail – Ensures accuracy across ticketing processes, data, reporting, and stakeholder communications.
• Problem Solving – Takes a practical and proactive approach to resolving operational challenges.
• Teamwork & Collaboration – Works effectively across teams, functions, and international stakeholders.
• Flexibility & Adaptability – Responds positively to changing priorities and the demands of a fast-paced sports environment.
• Proactive Mindset – Anticipates needs, follows up on outstanding actions, and identifies opportunities to improve processes.
• International Mindset – Comfortable working in a multicultural, international environment and collaborating with stakeholders across different markets.