We are looking for a L3 Automation and Cloud Specialist Support Engineer to join our Operational & Technology organization. This role bridges hands-on L3 support and DevOps engineering for the media systems, cloud platforms, automation tools, and workflows that power Versant’s production and content operations. The ideal candidate thrives in a fast-paced environment, brings urgency and ownership to complex incidents, and uses automation and sound engineering practices to make systems more reliable and easier to support. 

Key Responsibilities

• Provide advanced L3 support for mission-critical media, cloud, automation, storage, and enterprise systems; coordinate escalations with L3 engineering, vendors, and platform owners. 

• Troubleshoot complex service, integration, permissions, networking, storage, and performance issues across Linux/Unix, macOS, and Windows environments. 

• Support MAM/PAM and newsroom/media systems, including Avid Interplay, Fonn Mimir, and Avid MediaCentral UX. 

• Build and maintain repeatable automation for provisioning, configuration, patching, software deployment, monitoring, and operational workflows. 

• Develop and troubleshoot scripts, integrations, and infrastructure configurations using Python, YAML, JSON, XML, PHP, Terraform, and Ansible. 

• Partner with cloud, security, storage, networking, application, and production teams to design resilient solutions for media workflows. 

• Participate in incident response, root-cause analysis, change management, and technical documentation; identify and implement preventive improvements. 

• Create clear runbooks and communicate technical status, risk, impact, and next steps to technical and non-technical stakeholders. 

• Provide onsite weekend and off-hours coverage for planned maintenance and time-sensitive production needs.