Intellect is hiring a
Care Accounts Clinical Consultant

As the Care Account Clinical Consultant, you will work closely with the Care Account Team to drive and support Intellect’s Clinical Operations & Quality tailored for our enterprise clients across the APAC region.

Your role will be pivotal in ensuring the quality of our clinical care and delivery to enterprise clients, and ensuring adherence to our clinical governance. You will work closely with internal stakeholders across Clinical, Operations and directly with the enterprise client.

• Ensuring clinicians are hired, onboarded and prepared for clinical services, to ensure hospital grade delivery. 
• Ensure quality of clinicians delivery adheres to clinical standards.
• Implement and refine operational processes to meet client’s demands for an effective clinical care solution, including crisis helpline and roster management for onsite/virtual care; continuously refine them to improve efficiency and quality of care.
• Take the lead in setting up, reviewing, and refining clinical Service Level Agreements (SLAs) and SOPs. This includes regular analysis of gaps and solutioning for them. 
• Work with internal commercial, clinical, and strategy teams for alignment with commercial demand, internal policies, and processes.
• Lead clinical insights and recommendations for reporting.
• Conduct talks and workshops at the client’s site (on an as-needed basis).

Requirements

• Minimum Masters Degree/ Postgraduate qualifications in Counselling/ Psychology/ other mental health-related degrees,Experience in managing remote teams across multiple locations, preferably within the clinical/healthcare sector.
• Relevant experience in implementing operational processes, including crisis helpline and roster management for onsite/virtual care.
• Minimum 3 years of post-graduate working experience.
• Strong client engagement skills, with an ability to build connections effortlessly.
• A growth mindset towards learning, constantly unlearning, relearning, and reintegrating new skills.
• Must be willing to travel on an as-needed basis to the clients’ sites in Kuala Lumpur (mainly in Kuala Lumpur Sentral).

Benefits

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

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