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Mumbai, India

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Gracenote is an entertainment data and technology provider powering the world’s top music services, automakers, cable and satellite operators, and consumer electronics companies. At its core, Gracenote helps people find, discover and connect with the entertainment they love. Daily, Gracenote processes 35 Billion rows of data and is quickly becoming a world-leader in return-path “big data.” Over the past 2 years, the company has grown to more than 1800 employees in 20 countries, including over 400 of the world’s top engineers with a passion for music, video, sports, and entertainment technology.

We are actively searching for an experienced CPX Operations Associate to support our Customer & Partner Experience (CPX) operational transformation and efficiency in support of our continued effort to scale and further advance our customers’ and partners’ experience.

As a CPX Ops Associate, you will be responsible for creating, maintaining and publishing KPI reporting and analytics through comprehensive data collection & aggregation, content creation and quality checks to support effective business decision-making. You will collaborate with CPX leaders to define and refine a scalable business review delivery process, and serve as a point of contact for stakeholders from our CPX, Commercial, Product, Operations and Quality teams.

RESPONSIBILITIES

Design, develop, and maintain KPI reporting dashboards and reports in collaboration with CPX leadership.

Collect and aggregate data from multiple sources to ensure accuracy and completeness.

Provide data analysis, business intelligence and other reporting services to cross-functional teams to support decision making.

Interpret and evaluate monthly analyses of trends, including variance of results vs. planned/forecasted, and Key Performance Indicators to identify areas of risk and opportunities and provide recommendations.

Create clear and concise dashboards, reports, and presentations that effectively communicate key findings to stakeholders.

Provide support by structuring queries and performing routine maintenance of reports using reporting tools.

Design, develop and implement methods and strategies to continually improve data collection and analysis methods and processes.

REQUIREMENTS

Bachelor's degree or higher in Business Administration, Data Analytics, or a related field.5+ years overall experience in business operations. Relevant experience in a GTM function or org is a plus.

At least 3 years of experience in data analysis, creating and maintaining data visualisation, dashboards, and reports to support business decision making.

BONUS POINTS:

Certifications in advanced Excel, Python, etc. are a plus.

Strong expertise in data visualisation tools.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $30,000 - $40,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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