Customer Experience Associate, Support at Mindbody

Read by 39 job seekers.

Remote - Brazil

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!

Who we are

ClassPass is a revolutionary fitness and wellness platform that connects individuals with a vast network of fitness studios, gyms, and wellness providers worldwide. Our mission is to make fitness more accessible, motivating, and engaging. We are dedicated to helping our members live active and healthy lives while supporting our partners' businesses. 

About the right team member

The ClassPass Customer Experience Team is dedicated to delivering “best-in-class” support to our global customer base. In this role, you have the opportunity to be the “face” and “voice” of ClassPass to customers — learning everything about the ClassPass product and business model, providing outstanding customer service and helping people live their fullest lives through a variety of fitness and wellness experiences.

About the role

Respond to customer inquiries via email and live chat across various contact reasons with the ability to handle up to 3 conversations simultaneously and produce 10 responses each scheduled email hour
Identify, troubleshoot, and communicate any issues to both customers and applicable internal stakeholders
Achieve all key quality and productivity targets
Assist customers in a timely, helpful manner – anticipating future questions and needs while infusing personalization and adhering to internal policies
Adapt to updates and changes in a fast-pace, maintaining a positive mindset
Advocate for our customers through creative thinking and problem solving
Surface ideas for internal and/or customer-facing enhancements to CX Management team

Skills & experience

High School Diploma or equivalent experience
One (1) or more years of related customer service or call center experience
Some experience with digital technologies preferred
Ability to handle a high contact volume, handle multiple customer contacts simultaneously, and comfortable with all digital communication methods
Strong communication skills, both verbal and written, with the ability to communicate clearly while showcasing keen attention to detail and grammar
Ability to multi-task with an expert eye towards improving workflow efficiencies
Appreciate the power of great customer service as a CX enthusiast and see customer touchpoints as an opportunity to make a lasting impression

Thrive within routines and enjoy working in similar systems every day, across a broad range of customer interactions, questions and issues
Fast learner who is independently motivated and eager to tackle new challenges every day
Strong time management skills, ability to prioritize and use time effectively and efficiently

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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