Entain is hiring a
Customer Verification Specialist

Hello and Kia Ora!

Start your game...

Entain Australia and New Zealand create innovative and unparalleled entertainment opportunities for our communities. We also value the safety of our communities and encourage sustainable long term practices for our customers. The Risk and Compliance team play an integral role within our wider Risk and Assurance team, who are trusted with the responsibility of numerous key functions across Entain NZ.

As a Customer Verification Specialist, you will contribute to the Identity Verification and linking of Entain NZ's customers and accounts. Your strong work ethic and relationship building mentality will see you constructively collaborating with your key internal stakeholders, including our Financial Crime and Safer Betting teams. You're known for your curiosity and investigative mindset, your process-driven personality, and your flair for understanding customer data and behaviour. If you'd describe yourself as ambitious and driven, then you've just found yourself a high-impact role with the opportunity to contribute to the development and improvement of assurance controls and processes across Entain.

Where and how you can work...

We have offices in Auckland, Wellington, Darwin, Sydney, Melbourne and Brisbane. We value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. This role will be based in Wellington.

Your day-to-day...

• Provide accurate processing of the customer Identify Verification process.
• Matching client records across Entain and catching data duplications, in order to meet compliance standards.
• Escalate issues of non-compliance that could pose a risk to Entain NZ (i.e. Fraud, Safer Gambling, Money Laundering).
• Diligently follow processes and procedures of the SCV and assess quality of the customer IDV documentation.
• Respond to customer enquiries in a timely manner, demonstrating a customer-centric approach in all interactions.

You're a match if you ideally have...

• Experience in a customer service and/or call centre environment, reviewing customer data and behaviour.
• 1-2 years experience in a financial institution, or a baseline knowledge of risk/compliance practice is advantageous.
• Good reporting and data reviewing skills, paired with a curious and investigative mindset.
• High level of professionalism and integrity, prioritising confidentiality and best practice customer service at all times.
• Excellent communication and listening skills, paired with high attention to detail and great writing skills.
• The drive to work autonomously, as well as building key stakeholder relationships and working as part of a team.

Who are we?

It’s your game. Our mission is to revolutionise the world of sports and gaming venue entertainment. We’re the home of the best gaming and tech talent, with a passion for pushing the boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

Across Entain ANZ we are committed to providing a safe and healthy working environment for all colleagues and are committed to reducing accidents/injuries, improving employee health and well-being. We all take responsibility for this by interweaving health, safety and wellbeing into our everyday work life and speaking up or sharing when there are issues, suggestions or improvements.

Entain Lifestyle...

• Paid Medical Insurance: Get covered with Southern Cross medical insurance, up to $1,500 in value annually, for you and your family!
• Dedicated Training Plans: Power up your professional growth with our exclusive training programs.
• Hybrid and Flexible Working: Work hard, play smart!
• Birthday Bonus: Take a breather on your special day, courtesy of us. It's your day to shine!
• Be You: Express yourself! We celebrate your unique individuality, creating a supportive and inclusive work atmosphere.
• Office Fun: Our Auckland and Wellington offices are game-ready with a pool table, dartboard, and sports on TV. Work's never been this fun!
• Social Butterflies Welcome, join our clubs and dive into exciting activities regularly!

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at careers@entaingroup.com.au or hit apply now.

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