Would you like to make a change in the FitTech industry with an agile and fast moving team? How about a mentality that values your opinions and ideas? If you're passionate about driving impactful system transformations and leading strategic initiatives that empower teams and enhance business performance, then you'll feel right at home with us as Director of Business Systems. Be a part of the digital transformation of the fitness industry.
The Director Business Systems position is based at our office in Warsaw (Poland), with flexibility for remote work from anywhere in Poland.
Your position in our team
Lead the strategic planning, implementation, and continuous improvement of core business systems across the organization.
Manage a team of business systems analysts, administrators, and integration specialists; provide mentorship, guidance, and performance management.
Serve as the key liaison between IT, Finance, Sales, Marketing, HR, Product, and other cross-functional stakeholders to ensure business systems support strategic objectives.
Oversee large-scale system implementations and transformation projects (e.g. CRM rollouts), applying both Agile and Waterfall methodologies.
Collaborate closely with business leaders to understand operational pain points and identify opportunities for system and process optimization.
Maintain accountability for vendor selection, contract negotiation, and performance management, ensuring alignment with organizational goals and SLAs.
Champion change management practices to promote user adoption and minimize disruption during system transitions.
Track and manage departmental budgets, including forecasting and controlling software and system expenses.
Ensure compliance and operational continuity in payment processing and subscription management through appropriate systems integrations.
Regularly evaluate new tools, technologies, and industry trends to recommend strategic improvements and drive innovation.
Your profile
7–10 years of progressive experience in business systems, enterprise applications, or IT roles, including a proven track record of leading teams and driving major system initiatives.
Bachelor's or Master’s degree in Business Administration, Information Systems, Computer Science, or related field.
Experience in payments and software industry, with a solid understanding of subscription models, payment platforms, and SaaS business environments.
Proven expertise across core enterprise systems, including hands-on experience with leading ERP systems (e.g., NetSuite, SAP, Microsoft Dynamics 365, Oracle Fusion) and CRM platforms (e.g., Salesforce, HubSpot).
Experience with iPaaS solutions (e.g., Workato, MuleSoft, Celigo) and business intelligence tools, supporting scalable, data-driven operations and system connectivity.
Proven success in managing and delivering complex systems projects, with a strong commitment to structured change management for effective adoption and minimal disruption.
Strong leadership and communication skills, with the ability to build high-performing teams and convey complex ideas clearly to diverse stakeholders.
Strategic and analytical thinker with deep expertise in business process optimization, data-driven decision-making, and stakeholder/vendor management.
Results-driven and customer-focused, with a strong commitment to delivering measurable business impact through collaboration and user-centric solutions.
Adaptable and innovative, thriving in fast-paced environments while staying ahead of emerging technologies and industry best practices.
Fluency in English is essential, proficiency in Polish would be highly advantageous for collaboration with local teams.
Sport Alliance, headquartered in Hamburg, specialises in software solutions for efficient studio management and financial services in the fitness industry. Worldwide, over 10,000 sport facilities rely on our software. We serve over 130 international chains in 55 countries, including 14 out of the top 30 in Europe, like FitX, Fitness First, McFIT (RSG Group), clever fit, and Bodystreet.
With our flagship products, Magicline and PerfectGym, Sport Alliance offers the leading membership management ERP solution for the fitness market and thus supports fitness studio operators in optimising and digitising their facilities. Alongside Magicline and PerfectGym, the company’s portfolio includes Finion - consisting of Finion Capital and Finion FairPay - a financial service provider that supports managing member fees and debt collection, as well as MySports, the member platform enabling our clients to optimally serve their members.
In our offices in Hamburg, Mainz, Eisenstadt, Warsaw, Kraków and Melbourne as well as remotely, we have more than 400 colleagues working on new ideas and solutions to lead the industry into the future. Sport Alliance is at home all over the world!
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