Director of Customer Operations Automation at Fanduel

Read by 94 job seekers.

Remote US

ABOUT FANDUEL

FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey , Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

The Director of Customer Operations Automation will be responsible for the management and stewardship of the FanDuel Salesforce.com environment. The primary focus will be the management of a small team of Salesforce Administrators. Oversight of work queues/tickets along with hands-on administration on a regular basis. Data stewardship, update release cycles, third party connected applications, and customization of the platform within the realm of best practices are all both direct contributions as well as team management areas.

THE GAME PLAN
Everyone on our team has a part to play

Provide technical management to a team of support Analysts and Administrators
Pro-actively identify and escalate situations with production environments that require urgent attention
Adhering and reporting within service level agreements
Serve as liaison between users directly, support, and development teams
Follow standard help desk procedures and participate in testing and release management
Recommend enhancements to achieve efficiencies, best practices and adherence to corporate policies
Lead SCRUM meetings with your team of Salesforce administrators
Qualifying requirements in Jira tickets
End-to-end testing of each Salesforce feature
Release management of change sets to ensure stable delivery of each feature

THE STATS
What we're looking for in our next teammate

Minimum 5 years of Sales Administration experience
Minimum 2 years as a Technical Manager
Administrator/Advanced administration in Salesforce.com
Team management
SQL working knowledge
Basic report construction abilities
Salesforce security best practice application
Strong abilities with roles, profiles, sharing, record types, permission sets
Connected applications experience
Experience with Key management
Basic programming skills (Lightning Flow is a requirement)
Certification in Salesforce Administration preferred
Service Cloud Consultant preferred
Platform App Builder preferred

PLAYER BENEFITS
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

An exciting and fun environment committed to driving real growth
Opportunities to build really cool products that fans love
Mentorship and professional development resources to help you refine your game
Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another

FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!

The applicable salary range for this position is $166,000 - $227,700, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation.

This role includes flexible time off (including unlimited paid time off for full-time employees) and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

#LI-Remote

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $135,000 - $155,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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