Xponential Fitness is the curator of the best brands across every vertical in the boutique fitness industry - including Pilates, cycle, stretch, dance, rowing, running, and barre.
We are searching for one exceptional candidate to manage operations for our new cutting-edge video streaming service, Xponential+.
Our ideal candidate has a high technical acumen. Revenue hungry. Enjoys leaning in, contributing and knows how to develop quick to market, mid-weight, fully functional and sustainable solutions.
This position is a very high impact career opportunity for an experienced, smart and restless, accomplished operations professional.
Requirements
- 5 years of relevant experience
- Previous experience in a SaaS business environment
- Bachelor degree in business administration or relevant field
- Strong leadership and communication skills
- Familiarity with Hubspot, BigCommerce, Brightcove, Netsuite, and Intercom is a bonus
- Understanding of the wellness market and digital fitness
Responsibilities
Product Management
- Strong strategic thinking skills and capable of aligning product development initiatives with the company's overall business goals
- Exceptional interpersonal skills, able to clearly articulate product visions and requirements, and collaborate effectively with engineering, design, marketing, and other stakeholders throughout the product lifecycle
- Develop short and long-range operating objectives to prevent operational obstacles to new business development initiatives
- Integrates activities between departments to solve problems and maximize throughput
Customer Experience
- Conduct customer research
- Increase engagement through content curation, offers, etc.
- Perform ad-hoc analysis to understand the relationship between customer experience and customer value, including incorporating non-purchase related metrics/signals
- Proactively lead and support customer-facing support desk team
Analysis
- Harvest data from the company’s key business systems
- Revise and/or formulate standard operating procedures and promote their implementation
- Maintain system of record information
Benefits
- 100% employer-sponsored health insurance
- Employee and eligible dependent dental and vision insurance available at low group pricing
- Access to FSA and HSA
- Matching 401K retirement plan
- Flexible PTO package
- Mission-driven team of colleagues who promote a positive mindset
Estimated Salary range:
Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $120,000 - $150,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.
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