Flohealth is hiring a
Guided Group Facilitator

Medical and Scientific credibility is the foundation. It’s the core of who and what Flo is. 

As a group, these teams engage thought leaders and KOLs (120+ and counting!), establish research partnerships (Stanford University, Johns Hopkins University, Northwestern University, and others), help Developers design our intuitive AI tools, check our Medical Accuracy, and drive medical credibility across the whole platform.

This part-time, freelance contract role will support women who are either going through or considering their trying-to-conceive and pregnancy journeys. It will provide them with pre-created educational content and empathetic, supportive messages, which they need to make sure they’re getting vital answers as they make one of the biggest changes in their lives. 

It’s a pilot project providing medical expert-approved content plans for users preparing to have children, and as such, it offers a rewarding opportunity to give true impact on user’s lives, as well as the fun of learning, iteration, and adjustment to maximise the value of the programme.

With that in mind, we’re looking for someone who can proactively read into comments, questions, and feedback to find the underlying ‘why’ in what works and what doesn’t.

Please note: the time requirement is up to 20 hours per week, split over at least 5 days, potentially including a weekend day with flexibility of hours. There is potential for ad hoc overtime. This is a non-medical role and would not include providing individual medical advice. Any meetings or live sessions will be planned in EST. Current work is predominantly via the app so a smartphone supporting either iOS or Android operating system will be required. 

Contract length: 6 months with potential to extend

Your Experience

Must have:

• At least 3 years experience facilitating online chat, courses, educational programs or similar;
• High level of empathy and emotional intelligence to ensure effective support of people in their trying to conceive journey;
• Good understanding of natural and assisted conception journeys;
• An analytical mind to derive insights into user needs based on interactions.

Nice to have:

• Experience guiding women through issues or journeys related to their health or trying to conceive;
• Experience creating supportive content/copywriting;
• Online “health coach/mentorship” experience;
• Experience in user research or insight gathering, either from interviews or from social media listening.

What you'll be doing

You'll be responsible for:

• Providing learning materials: Sharing pre-defined learning content to group members;
• This role will include facilitating closed group chats asynchronously 90+% of the time and leading live group sessions in Zoom live, <10% of the time, weekday evening or weekend morning hours for EST
• Providing learning materials: Sharing pre-defined learning content with group members.
• Participating in the creation of pre-recorded content (e.g., short videos or audio messages)
• Guiding discussions: Ensuring that group members stay focused on the topic and that all voices are heard
• Motivation and support: Offering encouragement and strategies to help individuals achieve their health goals with predefined content
• Conflict resolution: Handling disagreements or disputes that may arise during group discussions.
• Keeping up momentum: Making sure the group conversations are flowing, jumping in to probe for more answers or adding existing content to the discussion to increase engagement
• Accountability: Regularly checking in with group members about their progress and challenges.

You'll be targeted on:

• Ensure strong user engagement with content, challenges, and daily conversations;
• Ensure that questions shared are answered effectively and efficiently with the support of our medical experts;
• Set up, manage, and provide feedback on post-experience survey results, including satisfaction with facilitators, engagement, empathy, and responses.

#LI-JC1 #LI-Hybrid

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