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Healthcare is going through an unprecedented transformation towards digital care. Medallion provides the critical administrative infrastructure to make that change possible. Our platform enables organizations to license their providers in new states, verify existing credentials, and get in-network with health plans. In just over three years, our platform has become an industry standard powering hundreds of healthcare companies to reduce administrative burden for tens of thousands of providers across the country. To date, Medallion has saved over 500,000 administrative hours for our customers!
Founded in 2020, Medallion has raised $85M from world-class investors like Sequoia Capital, Google Ventures, Spark Capital, Optum Ventures, and Salesforce Ventures.
About the Role:
As Head of Implementation you will lead a key function at Medallion working at the forefront of driving the Medallion customer experience. The implementation function will work with all of our new clients to implement, train, and drive the adoption of Medallion’s suite of products. You will leverage deep knowledge of Medallion’s products as well as strong commitment to customer experience to drive successful implementation with your team.
We are looking for this hire to evolve our implementation strategy, establishing data driven milestones and a project management approach, ensuring we are measuring implementation efficiency and success each step of the way.
The Implementation Team will be a critical part of the overall Customer Success organization, partnering closely with Sales, Solutions Consulting and Operations. The implementation team will be responsible for owning and driving the implementation phase of the customer journey. The implementation phase is critical as it sets the foundation for our customer’s partnership with Medallion. You will manage a number of projects in parallel with a focus on onboarding, and be the main point of contact directly for our largest and most strategic implementation. The implementation team will partner closely with Operations, Customer Success, Product, and Sales to create a first in class customer experience while providing implementation guidance for post-sales accounts. You will be expected to gather, synthesize, and socialize insights from customers to make and drive continuous improvements to the Medallion customer onboarding experience.
You will also oversee technical implementation resources responsible for supporting the technical aspects of implementation such as data imports, API integrations, etc. And finally the team will also be responsible for executing upon our Professional Services offerings such as custom training, etc.
This role reports to the Senior Vice President of Customer Success and base compensation for this role may land between $150,000 - $200,000. In addition to base salary, Medallion offers equity and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.
Core Responsibilities:
You’d be a great fit if…
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Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $100,000 - $150,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.
Application package
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