ABC Fitness is hiring a
Implementation Specialist

-

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

ABC Glofox is on a mission to turn fitness visions into seamless reality. Our ever-growing client base spans over 80 countries, with an internal team of 200+ dedicated to powering the fitness industry we operate within. ABC Glofox is now part of the largest fitness technology company in the world (acquired by ABC Fitness Solutions in 2022) together providing a combined offering to boost performance and create a total fitness experience for members of clubs of all sizes, whether a multi-location chain, franchise or an independent gym.

As an Implementation Specialist, you will be accountable for the implementation of new customers including, training, support and the configuration of the software. These tasks will range from supporting project scoping & presales requirements through to acting as a project manager on our largest customer projects supporting with both internal & external stakeholder queries and support.

WHAT YOU’LL DO:     

 Your role will operate cross-functionally and work with key internal stakeholders and our customers.

• Work with the Sales team to understand key value drivers for newly signed customers and facilitate a smooth transition into implementation.

• Work with our newest customers to create default configurations for their business on our software solutions.

• Act as the project manager for customer implementations working closely with other teams in the company, such as Customer Success Management, Data Migration, Sales and Product , to ensure alignment and successful execution of projects.

• Create and deliver brand specific training and onboarding content both in person and virtually as required. 

• Act as a direct point of support for all issues during the implementation of new customers.

• Support pre-sales efforts and activities of new prospects and customers when required.

• Develop and maintain relationships & communication lines with key customer stakeholders during project scoping and throughout delivery.

• Generate reports and provide updates to all stakeholders regarding the status of your projects, highlighting, challenges, and risks.

• Assist with the maintenance of comprehensive documentation of processes, methodologies, and results to serve as a guide for future implementation projects.

WHAT YOU’LL NEED: 

• 5+ years experience managing projects, facilitating client conversations, leveraging technical aptitude, and collaborating cross-functionally to set up clients for success

• Demonstrated expert-level process and project management skills

• Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders

• Proficiency working with tools including Salesforce, JIRA and Asana is a plus

• Outstanding organisational skills, detail-oriented, ability to manage multiple projects & workstreams while maintaining clear and transparent communication throughout

• Ability to work in a fast-paced, hyper-growth and dynamic environment

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Related jobs