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Remote, Contiguous US
Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.
We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited by the entrepreneurial challenges of designing and planning operational workflows for a rapidly scaling Core Operations team.
As an Operations Manager, you will be responsible for unlocking and building key process optimizations that will enable Alma’s claims processing teams to scale through our next chapter of growth by using business insights and creativity to drive strategic change. Reporting to the Senior Director of Member Activation, you will support forecasting and team productivity analyses at the individual, team, and departmental levels to determine the best way to utilize our team members’ time to achieve departmental goals, with target efficiencies and growth plans in mind.
In addition, you will partner closely with Operations leadership to design and build the roadmap and workflows that the Core Operations team will rely on to execute high-quality, excellent operations. You will interact regularly with and build strong relationships with cross-functional teams, including Product Engineering, Customer Success, Business Intelligence, and Payer Partnerships.
The ideal candidate has a bias towards action, a strong sense of ownership, thrives in ambiguous situations, and enjoys driving cross-functional projects through to completion.
What you’ll do:
Who you are:
Benefits:
Salary Band: $100,000-$125,000
Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.
All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.
Application deadline: 8/2
Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $75,000 - $105,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.