Product Manager, ChatBot at Kaizen Gaming

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We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan.

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.200 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to press play on potential?

Let's start with the role

Our Customer Account & Services team is the backbone of our operation, handling core functions like registration, verification, and communication. As a Product Manager for our Chatbot (Virtual Assistant), you'll join our dedicated product squad and take complete ownership of the Virtual Assistant product, from market research to customer experience optimization.

As a Product Manager for our Chatbot product, you will:

Become the Chatbot Visionary: Develop a strategic roadmap for the Chatbot, setting clear goals and objectives that align with the company's vision and customer needs.
Craft the Chatbot Experience: Lead the conceptualization and development of new features, ensuring they're localized for each market we serve.
Stay Ahead of the Game: Conduct market research to understand industry trends and competitor offerings. Leverage data insights to optimize chatbot features and workflows for maximum customer satisfaction.
Listen & Learn: Gather and analyze customer feedback to continuously improve the Chatbot experience and resolve issues. Use these insights to inform product decisions going forward.
Measure for Success: Define key performance indicators (KPIs) to track the effectiveness of chatbot features. Monitor these KPIs closely and make data-driven adjustments as needed to optimize performance.
Champion Collaboration: Communicate the product's strategy, progress, and results clearly to both internal and external stakeholders.

What you’ll bring:

We're looking for an ambitious and results-oriented product leader who thrives in fast-paced environments. You're eager to take complete ownership of the Chatbot product, from market research to customer feedback and budget management. Your ideal experience includes:

3+ years in a product role within a consumer internet business, or in a high-velocity, high-growth product or business unit.
2+ years of demonstrated experience working with chatbots, conversational AI or relevant AI products.
Strong analytical skills and the ability to use data to inform product decisions.
Experience working in an agile environment closely with technology and design teams.
Good understanding of technologies used to drive the best product experiences.
Fluency in English and strong presentation skills.

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