Kickoff is hiring a
Product Manager, Client Experience

Kickoff is an AI-enabled wellness super app and coaching service. Our mission is to give everyone in the world access to life-changing healthy habit formation, so they can live healthier, happier lives. We consolidate all things wellness in one place - from exercise to nutrition to sleep and mindfulness - and deliver personalized recommendations daily via a dedicated human coach. Clients get the best possible programming and stick with it due to the accountability of their coach. We're helping the world shift to a more preventive approach to health.

The Client Experience Product Manager will be the CEO of the consumer side of our business. It's a unique cross functional role focused on Product but also requiring Business Operations, Strategy, Wellness, and Management expertise. This individual will weave together our client app and daily expert coach guidance to drive long term behavior change and health for our clients. He or she will also be responsible for managing our Customer Support team so he or she will have a pulse on all issues our clients face.

This individual will ensure every client has an incredible, life-changing, rewarding experience that drives them to tell everyone they know about Kickoff.

This role comes with a lot of responsibility and is not for everyone - it is for someone who wants to scale a world-changing product.

- Combine product and operations to ensure every client has a life-changing, rewarding experience from the moment they subscribe onward

- Drive client retention and client referral by delighting clients so much they recruit friends and family to train with us

- Conduct user research, competitive research, and analysis to understand underlying client needs and opportunities to delight

- Define product needs for the client app and coach apps and work with our designer to design solutions, including further building out our generative AI tooling

- Work closely with Kickoff’s CEO to devise, test, and iterate on the optimal client programming and journey for our target client personas

- Manage our customer support team to ensure every support ticket is managed well and to understand and address issues in client experience

- Serve as a leadership team member and help to guide Kickoff’s strategy

Skills and experience

- 6+ years experience with product and operations

- Expertise in using both quantitative data (i.e. metrics, analytics) and qualitative data (i.e. user surveys and interviews) to inform prioritization and decisions

- You can analyze data yourself by writing SQL queries and using data analysis and event tracking tools

- Startup experience

- Design and UX skills - you don’t have to be a designer but you do have to be able to think like one

Motivations and style

- Passion for our mission and intrinsic motivation to bring it about

- Excitement about collaborating in person at our Union Sq, NYC office with our awesome team

- Startup mindset  - you're an owner who’s willing to take risks, test and learn, and move quickly

- Willing to work hard with grit and focus

Nice to haves

- Management experience

- Consulting experience

- Figma experience

🚀 Drive impact with 10x projects

🧑‍🔬 Learn with B+ quality & iterate

💜 Support and challenge each other

🪑 Remember the 3 legged stool (client, coach, and company)

🏠 Take ownership

📔 Simplify