Production Support Associate at Nielsen

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Mumbai, India

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

As Production admin, you will be responsible to guarantee, perform and optimize processes in accordance with Nielsen standards, configuration and administration of the TV rating production system and alternative home screens. Control the production processes of the databases committed to clients, guaranteeing the integrity and protection of the information. Provide technical support to users and/or clients of the system and have extensive knowledge of the installation methodologies of related equipment remotely and on site, as well as support actively in the implementation of contingency plans, guaranteeing the information backups availability, documenting the processes and system operation, as well as investigating and responding to atypical events detected in production systems.

RESPONSIBILITIES

Manage and maintain E2E the TAM measurement production system.

Learn how the process flow production system works.

Support in the installation and configuration of production platforms.

Provides general maintenance to Windows/Linux servers involved in the production system.

Check the correct generation of audio signatures of the TV signals in the systems.

Installation and/or relocation of TV antennas in remote sites through third parties.

Monitors the performance of servers and/or related services.

Control of updates and security packages

Control daily, weekly and special production processes.

Verifies daily production processes

Performs verification of signature scanning processes for daily production.

Verify and confirm that there is a correct assignment of audiences

Guarantee the integrity of the information.

a. Guarantee the backup of information on assigned servers or devices.

b. Ensures implementation of security controls for backed up information.

Provide technical support to users who use production systems and consultings tools.

Performs the installation of Pollux ,UBO or Ariana/Mardata sofware to clients for internal or externar users.

Provides advice and support regarding the production system.

Generates the registration, cancellation and change of system users with access restrictions.

Supports the different internal and external areas (Nielsen)

Investigate, notify and, where appropriate, resolve incidents related to production systems.

Management of Severities in incidents presented during the process.

nvestigate the causes that alerts are triggered in the systems.

Timely inform the different areas when a failure occurs.

Controls and prevents the failure event from recurring.

Document the failure and, if applicable, the resolution process.

Support in the research and documentation of PolluxCS parameterization at the level of categories, channels, universes, Rim Weighting and MultiRim Weighting

Investigate the causes that changes in the expected results of production

Configures the relevant parameters in the system to produce the requested databases.

Monitor the Prepoll, Nightpoll and Postpoll processes and respond in case of failure.

Knows the Prepol, Nightpoll and Pospoll process and provides support, and notify in case of failure (Sev1).

Analysis, implementation and administration of remote communication sites.

Receives equipment from suppliers according to company procedures.

Installs and configures equipment in the laboratory for testing prior to implementation.

Investigates and, where appropriate, installs and configures hardware/software for continuous improvement of the system.

Implement and track change controls.

Carry out signal study and analysis for new remote sites.

Control of assets that make up the systems it manages.

Generates and updates inventories of servers and communication devices

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $3,500 - $4,500 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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