Fanduel is hiring a
Responsible Gaming Associate

ABOUT FANDUEL GROUP

FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel Group has a presence across all 50 states with approximately 17 million customers and 28 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Canada, Portugal, Romania and Scotland.

Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer OTT platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.

THE ROSTER…

At FanDuel Group, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creative professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

Responsible Gaming is one of the key components of FanDuel’s long term strategy to deliver a best-in-class sports betting experience. The Responsible Gaming Associate will sit in the Responsible Gaming Operations team whose focus is on assessing customers and working across departments to help provide a safe, sustainable experience for all FanDuel customers.

THE GAME PLAN
Everyone on our team has a part to play

• This team will focus on ensuring that the whole Responsible Gaming Operations team is operating effectively daily. As such they will focus on optimizing our process and ensuring that all key pieces of work are correctly executed..
• Handling daily customer interactions in the responsible gaming queues, prioritizing the handling of all contacts, and handling escalations of customer support or other frontline teams.
• Act as a point of contact for other customer facing teams (VIP, Retail and Customer Service) to provide Responsible Gaming guidance and support.
• Conduct Responsible Gaming risk assessments of customer accounts and manage accounts appropriately based on the outcome of the assessment.
• Actively contribute to the continuous improvement of processes and systems that will enable the team to work better.
• Collaborating with the Responsible Gaming Team to perform other responsible gaming-related duties as requested.

THE STATS
What we're looking for in our next teammate

• Excellent customer service, interpersonal and communication skills.
• Good investigative and problem-solving skills with strong attention to detail.
• Ability to take initiative and produce results in a fast-paced environment.
• Bachelor’s Degree or relevant work experience preferred.
• Minimum 3 years of total business experience, ideally in customer impacting operations roles (Customer support, Payments, Compliance, Fraud). Experience in the gaming industry or other highly regulated industries also preferred.
• Comfortable working with comprehensive datasets and identifying patterns/trends and coming up with an appropriate plan of action.
• This role will require the candidate to obtain licenses from various jurisdictions to complete tasks associated with their role at FanDuel.

PLAYER CONTRACT
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

1. An exciting and fun environment committed to driving real growth
2. Opportunities to build really cool products that fans love
3. Mentorship and professional development resources to help you refine your game
4. Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!.”  We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.  We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance.  Having a diverse and inclusive workforce is a core value that we believe makes our company stronger and more competitive as One Team!

#LI-Hybrid

Related jobs

IN ASSOCIATE - Games Operations Sporty Group MUMBAI

Ad Monetization Associate - Games Voodoo

Associate Producer, Live Game Niantic San Francisco, CA

Monetization Associate - Games Voodoo