Read by 305 job seekers.

Istanbul

We are looking for a Senior Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights.

At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for!

Responsibilities

Tracking and solving issues via email and chat

Working closely with product and engineering teams to improve user experience

Monitoring customer complaint trends and analyzing them for necessary action plans

Understanding all related metrics to improve the user experience

Supporting outsourced teams with their queries and collective development

Following the latest trends and reviews on App Store, Play Store regularly

Requirements

3+ years of relevant work experience

Fluency in English, especially in writing

Experience supporting users via email and chat

Strong knowledge of MS Excel

Strong problem-solving and troubleshooting skills

Time management skills to enable prioritization of tasks

Ownership of the customer experience including comprehensive issue resolution

Eagerness to learn and take on new challenges

Passion and interest in games and customer service

Appreciation and understanding of teamwork

Protecting your privacy and the security of your data is a top priority for Dream Games. We collect and process your personal data as confidential as part of the recruitment process. Please read our Statement of Personal Data Protection Law and Consent Letter to know more details.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $35,000 - $45,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

Apply for this job

See more jobs at Dream Games