Senior Product Manager, Payments & User Profiles at Collectors

Read by 32 job seekers.

Santa Ana, California, United States

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,800 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We’re transforming the collecting experience with technology that brings authentication, grading, and trading into the modern era. Our products are equalizing the playing field by providing tools that make complex research analytics — including pricing, scarcity reports, and historic sales data — accessible to every collector, old or new. Our product & engineering mission is to democratize technology while promoting innovation, collaboration, and continuous learning throughout the organization.

Product and Design: Our Product and Design teams are helping to create a seamless user experience across various platforms to provide the most trusted services and delightful experiences for grading, protecting, managing, buying, selling, and sharing collectibles. Our grading operation processes millions of collectibles a year and serves as a research hub for collectors across collectible categories. By leading the standards in the collectibles industry, we have earned customer trust that we can leverage across our expanding product offerings such as Vault and Goldin Marketplace.

Team Overview

As the Senior Product Manager leading our Payments and User Profile products, you’ll be responsible for setting the strategic direction for how these features are integrated across the Collectors ecosystem end-to-end. Through partnership across our product and tech organization and business stakeholders, you’ll drive the roadmap that streamlines transactions, unlocks new customer experiences, and enriches the overall collector experience. You’ll bring new innovative payment solutions to life that represent our customers' and businesses’ unique needs. Through high attention to detail, you’ll solve problems across our cross-brand sign-on and account management experience that transforms it from transactional to delightful and personalized.

You’ll join the Shared Services product organization that is responsible for delivering cross-functional technical solutions. This role is eligible to work from any of our US offices (Santa Ana, CA; Bellevue, WA; or Jersey City, NJ). Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1-hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What you’ll do:

Develop the strategic planning and execution of payment system enhancements, including payment processing, fraud prevention, billing management, and subscription services.
Define and prioritize user profile features and functionalities to improve user experience, personalization, and data security.
Collaborate closely with engineering, design, marketing, and customer support teams to ensure successful delivery of payment and user profile initiatives, from ideation to implementation.
Utilize data analytics and key performance indicators (KPIs) to measure the effectiveness of payment features and user profile enhancements, and iterate based on insights.
Communicate product plans, progress, and results effectively to stakeholders at all levels, including executives, team members, and external partners.

Who you are:

3+ years of experience as a product manager, product marketing, or related roles driving products. A strong preference for experience in consumer products.
Strong understanding of payment processing technologies (e.g. Stripe, Shopify, PayPal), including PCI compliance, tokenization, and payment gateways.
Proven track record of owning product roadmaps, which involve successfully launching and optimizing payment systems and user profile features at scale
Strong drive for results and sense of user empathy to proactively understand pain points and deliver customer delight
Manage cross-functional internal teams on scalable implementation projects through effective communications and alignment toward a shared vision

Salary Range: The salary range for this position is $135,549 - $220,067. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Candidates must be authorized to work in the United States.

Reasons To Join Us:

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.

Collectors may use e-verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

Explore other available openings at collectors.com/careers.

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