Read by 48 job seekers.

London, United Kingdom

Spotlight Sports Group is a global media and technology company specialising in sports betting content and data. With more than 400 staff, the business operates multiple award-winning brands, including Racing Post, the world’s largest horse racing affiliate, Pickswise, the #1 post-PASPA affiliate in the US, myracing and Free Super Tips. Our other businesses in the group are ICS-digital and ICS-translate. Our global B2B division provides sports betting and fantasy sports content, including in-play, through the EGR award-winning Superfeed product. We also have media partnerships with leading global publishers, including The Arena Group.

We’re looking for a friendly, engaging entry-level Service Desk Support Engineer to provide professional and proactive service in our busy office environment.

You’ll be joining our onsite IT service desk team and supporting colleagues with end-user support for hardware, software, infrastructure, and telephony requests. Our IT team supports up to 500 desktop users and delivers IT support to the business as a service.

This role is based at our Southbank office (SE1 9LS) 4 days a week (Mon-Fri), following a shift rota that includes: Early shift: 8am-4pm, Middle shift: 9:30am - 5:30pm and Late shift: 12pm - 8pm.

You’ll also need to be available to cover one weekend per month (remotely) from 8am-8pm.

What you’ll be doing:

Assist in administering user accounts using Active Directory for our Windows network, Google Admin for Gmail and Google Docs, and in-house systems.
Help oversee mobile device assets, providing support and logging their status throughout their lifecycle.
Assist with managing orders for consumables, hardware, and software.
Help keep support and operational procedure documents up to date.
Support maintaining the Configuration Management Database for Racing Post assets.
Learn and utilise ITIL Incident Management processes using a Service Management toolset.
Assist in ensuring the availability of Racing Post's newspaper production, B2B, and digital presence for our public customers and third-party suppliers.

Requirements

Friendly, engaging, and supportive in resolving technical hardware issues with excellent communication skills.
You're passionate about learning new technologies and developing your skills.
You have some IT knowledge and troubleshooting skills, ideally including: Windows 10, Mac OS, MS Office, Internet browsers (Chrome, IE, Firefox), Gmail and Google Apps.

Bonus points if you have:

An IT qualification or ITIL V3 / higher certification.
Exposure to Google Apps for Business and/or other cloud-based technologies.
In-depth knowledge of Microsoft Office Applications.

Benefits

We offer a range of well-being initiatives, including private medical insurance, excellent parental leave, a working globally policy, mental health support, assistance programs, and social gatherings. We also provide a pension scheme and various other benefit schemes. Plus, we all get our birthdays off work and enjoy 25 days of holiday per year.

We’ve also got you covered with life assurance, exclusive perks like the Star card, our Step Further Awards (our employee recognition program) and bonuses to recognise your dedication. For those working via the hybrid model (in the office and at home) we’ve made commuting easier with our Season Ticket Loan and Cycle to Work Scheme.

You can also take advantage of complimentary access to our Racing Post Members Club, complete with an Ultimate Membership.

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