Sportstech Technical Support Team Lead at Genius Sports

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Medellín, Antioquia, Colombia

A bit about us

Do you want to join one of the world’s fastest growing sports technology companies?

Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We’re looking for enthusiastic and ambitious people to join our talented team.

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.

We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

The Role

This role requires a combination of leadership skills, people management, and product expertise. The team lead is good at making decisions and has organizational and time-management skills. Planning and organizing teamwork, launching new procedures, and managing existing ones. Ensuring training, development, and motivation of the team’s personnel and working with the other internal stakeholders to ensure the efficient delivery of Sportstech products and services in line with the client’s needs and expectations.

Core Responsibilities

Managing multicultural and international team members and Stakeholders.
Training, developing, and motivating team
Providing continuous feedback to team members on their performance and conducting performance reviews.
Building and managing the roster for the team to make sure we have the most efficient coverage to onboard and support customers
Interviewing and recruiting new team members to make sure we have sufficient resources to perform all the tasks
Monitor all the requests are being taken care of and ensure the effective testing and provision of information to clients to ensure timely delivery of relevant products and services
To develop and maintain the team’s KPIs and Key Results in addition to team members' goals and performance to ensure their delivery
To build and enhance positive working relationships with clients and internal stakeholders alike and to effectively manage expectations as appropriate.
Work closely with the Sportstech Technical Support Specialist to align the distribution of the workload and the priorities within the team.
To work within established product policies and procedures in order to best accommodate client products and service needs.
To contribute to the ongoing development and evolution of product policies and procedures
To provide client insight into the ongoing development of Sportstech products and services
To drive any needed projects that will help grow and develop the team’s growth, processes, and product
Report to Support Manager the performance of the current projects as well as escalating problems that the team has
Build efficient metrics to measure team workload.

Skills and Experience

Excellent experience in leadership and people management
Excellent critical thinking, problem-solving, negotiation, and prioritizing skills
SQL knowledge, API reading skills, cloud knowledge understanding of networks, and System Monitoring
Good knowledge of MS Office programs
Experience working in a tech company
Experience in the implementation of processes and workflows within a team and collaborating with different stakeholders
Ability to use Zendesk/Atlassian suite of products, JIRA, Confluence
Great project management skills, with demonstrated ability to effectively manage multiple ongoing assignments
Great verbal and written communication skills
Very high organizational capacity and time management skills
Willingness to work in shifts, with availability to work during evenings, weekends, holidays

Personal Characteristics

A passion for sports
A commitment to service excellence
Detail-oriented and well-organized
Driven to constantly exceed personal and team targets
Excellent accuracy and pressure handling

What’s in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses. 

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $45,000 - $60,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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