We are passionate about our mission and truly believe that Hussle (now part of  EGYM Wellpass) is a game changer for the workforce. Do you thrive on customer interaction and love diving into administrative and operational processes? Would you like to join the team that officially holds the internal EGYM 'Best Rowing Team' award? If so, apply today as (Junior) Operations Manager (m/f/d) Partner Network (fitness and wellness facilities) and join our Operations Team in London!

• Customer Support: You ensure optimal support for our fitness and wellness facilities within the Hussle/EGYM Wellpass partner network, and act as a link between our Sales, Marketing and Product teams
• Contract Management: You manage contract administration (processing, auditing, and database maintenance) for our network partners
• Billing & Accounting: In close cooperation with our finance team, you ensure a smooth monthly billing process (partner payouts, credit notes, invoice verification, reporting, etc.)
• Onboarding: You guide our partner facilities through the activation processes for our check-in and class booking integrations, ensuring a seamless training experience for our members
• Process Optimisation: You contribute your ideas and suggestions to make our processes even more efficient

• Education: You are ideally educated to degree level in business, sports, health sciences, or a related field. Alternatively, you have 3 or more years working in a related field
• Professional Experience: You have prior experience in customer communication and administration; ensuring customer satisfaction is always your top priority
• IT Skills: You possess sound knowledge of M365 (especially Excel) and ideally experience with Salesforce and Intercom. You have a general interest in digital topics and enjoy familiarising yourself with new tools
• Process Optimisation: You have experience in optimising processes and love implementing the best solutions together with your team
• Working Style: You enjoy working independently, in a structured and meticulous manner, and you are a quick learner
• Language Skills: You are fluent in English (written and spoken), a second language such as German or French would be a bonus

• Independency: You handle contract and billing enquiries from our partners independently or with minimal supervision
• Tool & Process Knowledge: You are proficient in our CRM system and develop suggestions for improving our tools and operational processes
• Network: You are an open-minded personality who builds trusting relationships within the team and is highly valued for your collaborative approach

• Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process
• Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve
• Fit & Healthy: Free use of the fitness venues across the Hussle network in the UK
• Work-Life-Balance: Benefit from flexible working hours and 26 days of vacation per year

• Compensation

  Starting salary between £35,000 and £40,000, reviewed annually in line with your performance
• Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organised mentoring platform
• Hybrid Working: Work 2–3 days per week in our stunning new central London office in Paternoster Square, next to St Paul's Cathedral that has its own on-site gym
• Fresh fruit, tea, coffee: Available in our office to keep you refreshed and energized throughout your workday
• Discounts: Get a variety of great discounted offers, from fashion to leisure, through
  our employee benefits portal
• Annual workation: Choose to work from almost anywhere in the world for up to 4
  weeks
• Additional private health insurance: Support employees’ long-term health and security

Upload your documents (CV, salary expectations and earliest possible start date) and specify the job ID #1905. 

Contact: Carolin Remter

For further information: https://career.egym.com
#EGYM_Wellpass
#LI-CR