Own complex collections cases and high-priority client relationships end-to-end

Decide on write-offs and credit notes, and monitor receivables/aging balances with a focus on high-impact accounts

Investigate and resolve payment delays and disputes together with internal teams

Analyze aging reports and payment patterns to drive DSO reduction and shape strategies for high-risk accounts

Drive improvements to collection tools and dunning processes, and deliver accurate cash collection forecasts

Act as the go-to person for key client relationships and cross-functional disputes (Finance, Sales, Account Management, Operations), and keep clean records of all activity

4–8 years of experience in Collections, Accounts Receivable, or Finance operations

Fluent in German, English, and Polish

Solid understanding of dunning processes, financial risk assessment, and dispute management

Hands-on experience with collection tools and ERP systems

Strong negotiation skills and experience managing stakeholders at all levels