A bit about us  

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. 

Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. 

We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. 

From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to deliver the difference for our partners. 

Genius Marketing Suite 

Genius Marketing Suite enables brands, sponsors, sportsbooks, leagues and teams, to meet those needs and power every stage of their fan marketing journey. 

The suite of products combines a sports-centric media buying service, that provides marketing teams access to millions of fans worldwide, with a dynamic creative solution that makes it easy to design, automate and distribute personalised video and display adverts at scale. In addition, the platform features a full set of interactive digital engagement tools, that help brands establish long-term relationships with fans. This role sits under the social creative solution division.

The Role 

A specialised role primarily focused on answering day-to-day inbounds: campaign activation admin, programmatic strategy, and analysis; Goal to drive satisfaction with Genius Sports products, performance and service. Project managing client activity across all Tiers of the book of business. Your mandate is to support Customer Success Managers to maximize performance and investment of client campaigns. Focused on day-to-day requirements as judged by client activity and projects deemed essential by customer success leads.

Primary Responsibilities

• Support Customer Success management across all Tiers of clients and responsible for:
  • Meeting client pacing and performance objectives
  • Critical Analysis, Data Interpretation & Reporting
  • Technical Account Management, eg Pixel & Tag Audits
  • Troubleshooting & Issue Resolution
  • Media Planning

• Responsible for the day-to-day tasks, including but not limited to:
• Support Customer Success Managers, Account Managers and Ad Ops in preparation and follow-ups related to weekly external client calls. This includes internal and external note taking and presenting information to clients as directed. Prepare for all internal client meetings with relevant activation updates across assigned accounts.
• Pacing, Performance Reporting & Delivery management - Proactive monitoring of performance. Work with Customer Success & Ad Ops to monitor and improve performance over time.
• Responsible for performance and pacing updates in internal and external client account meetings. Provide daily/weekly/monthly/quarterly performance reporting to internal and external teams as required. Assists with post campaign analysis, data collection and analysis for QBRs and research initiatives
• Technical liaison across all clients (e.g. Onboarding or existing clients). End-to-end owner of troubleshooting and resolution of issues for all client campaigns such as creative approval and non-spending strategies (first line of defense, ruling out more technical issues), responding to clients through preferred medium for client and escalating or creating tickets as necessary, to Support after exhausting options and confirming an issue exists

Other Core Responsibilities

• Developing knowledge across performance marketing, client relations, and programmatic ecosystem, Genius Marketing Suite products, features, and Genius Sports client set.
• Perpetually focused on training and learning which includes mastering trading best practices, and continuously gaining more knowledge of their specialised ecosystem

 Required Skills 

• 2 years+ experience in Digital media
• Experience of Demand Side Platforms and Ad Serving technologies 
• Excellent communication and organisational skills 
• Strong analytical skills and uncompromising attention to detail 
• Ability to clearly prioritize work in a proactive manner and remain flexible in a changing environment 
• A keen interest in digital media and ad tech. 

This role is eligible for hybrid working - 3 days in the office and 2 days from home

What’s in it for you?

As well as a competitive salary, variable compensation and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities. 

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses. 

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.