WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
GreenShield Health is on a mission to improve your mental health at home, at work and beyond. We offer accessible, affordable and effective digital mental health solutions for individuals and organizations that care. With secure virtual counselling, personalized therapist matching services and digital-first employee wellness programs, we’re helping over a million people start feeling better without the wait.
Want to help people get the support they need when they actually need it? You’re in the right place.
En 1957, notre fondateur, William Wilkinson, pharmacien de profession, a vu une mère sacrifier sa santé en renonçant à ses propres médicaments pour pouvoir acheter ceux de sa fille malade. Trouvant cette situation injuste, il s’est dit qu’il devait bien y avoir un autre moyen. Il a élaboré le premier régime d’assurance-médicaments prépayé en Amérique du Nord et c’est comme ça qu’est née Green Shield, un gestionnaire de services de santé sans but lucratif qui a réinvesti ses gains pour soutenir une meilleure santé pour tous les Canadiens.
Aujourd’hui, nous suivons les traces de notre fondateur et nous poursuivons notre quête d’une meilleure solution. Green Shield n’est plus seulement un gestionnaire traditionnel de soins de santé et dentaires, mais elle est la première organisation intégrée de services de santé au Canada à remplir à la fois le rôle de payeur – offrant des services d’assurance, d’administration des garanties et de règlement des réclamations – et le rôle de fournisseur – offrant des services médicaux, de santé mentale et pharmaceutiques.
The role in a nutshell
Direct Account Management Work
Manage a portfolio of small clients including program set-up, implementation, monitoring program usage and reporting working collaboratively across the organization with our marketing, technology, customer support and finance teams.Liaise with clients regarding new GreenShield Health services, and operations and seek opportunities to cross-sell and up-sell.Facilitate client orientation sessions to educate end-users on their unique GreenShield Health programDeliver exceptional customer service to our clients professionally.
Supporting Account Management Work. This involves supporting:
Account Managers in many aspects of implementation and program operations including but not limited; to the coordination of new implementations, preparation of launch materials and client reports, attending and taking minutes at key client meetings and effective use of our project management platform.Business Development team including but not limited to supporting Requests for Proposals (RFPs) responses, preparing client contracts, creation of lead lists, optimizing activity in our Customer Relationship Management (CRM) system.Maintenance of Sales/Account Management Playbooks.Ad-hoc tasks and participate in special projects and initiatives as requested.Le poste en résumé
Gestion des comptes
Gérer un portefeuille de petits clients, y compris établir et implanter les programmes, en surveiller l’utilisation et produire des rapports, en collaboration avec nos équipes du marketing, des TI, du soutien à la clientèle et des finances.Assurer la liaison avec les clients au sujet des nouveaux services de GreenShield Health et du fonctionnement, et chercher des occasions de vente croisée et de vente incitative.Animer des séances d’information à l’intention des clients pour qu’ils puissent présenter aux utilisateurs et utilisatrices leur propre programme GreenShield Health.Offrir un service à la clientèle exceptionnel à nos clients.
Soutien à la gestion des comptes
Seconder les gestionnaires de comptes dans de nombreux aspects de l’implantation et du fonctionnement des programmes, notamment dans la coordination des nouvelles implantations et la préparation des documents de lancement et des rapports aux clients. Assister aux rencontres avec les clients clés et en faire le compte rendu, ainsi qu’utiliser efficacement notre plateforme de gestion de projet.Appuyer l’équipe du développement des affaires, y compris la soutenir dans la rédaction des réponses aux demandes de propositions (DP), préparer des contrats, dresser des listes de clients éventuels et faire une utilisation optimale de notre système de gestion des relations avec la clientèle (GRC).Tenir à jour des guides de vente et de gestion des comptes.Exécuter des tâches ponctuelles et participer à des initiatives et à des projets spéciaux, au besoin.THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Take a minute to get to know us better by
clicking here to watch our short video.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially. Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
