At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

We are looking for an AI Quality Assurance Specialist to join our Documentation Operations team in Dhaka. This individual will review AI-generated notes against provider-signed medical documentation, identify issues, and create accurate, provider-aligned scribe templates. In some cases, this may require watching English-language videos and understanding the clinical or instructional outcomes to build or revise documentation formats.

This high-impact role requires fluency in English, excellent written communication, understanding medical terminology and the ability to process large volumes of information quickly and accurately. The ideal candidate is extremely detail-oriented, fast, analytical, and skilled at turning complex English content, whether written or spoken, into usable clinical templates or support guides.

Key Responsibilities

• Redlining & Quality Review:
  Compare AI-generated notes to provider-signed documentation to identify missing, incorrect, or improperly phrased content.

• Template Creation:
  Create and update scribe documentation templates that follow provider-specific formatting, tone, and structure preferences. Templates must be written clearly, formatted precisely, and ready for real-time use.

• Outcome Understanding:
  Review written materials or videos in English—such as recorded provider workflows or note reviews—and extract key outcomes to guide template design or update.

• Provider Communication:

  Collaborate with doctors or clinical stakeholders to understand their preferences, clarify expectations, and ensure the AI-generated outputs meet their standards. Gather feedback and translate it into actionable quality improvements.

• Instruction and Guide Writing:
  Draft clear English-language guides, formatting instructions, and process walkthroughs for use by internal teams. Ensure content is professional, consistent, and easy to follow.

• Documentation and Reporting:
  Track work progress in shared systems like Google Sheets or ClickUp. Write up summaries of findings, template changes, and improvement opportunities with clarity and precision.

• Process Adherence:
  Follow all established redlining and documentation protocols carefully and consistently to ensure accuracy, standardization, and repeatability.

• Cross-Team Collaboration:
  Work with clinical QA, product, and operations teams across global offices to align on best practices, documentation expectations, and provider-specific needs.
  

What You'll Bring

• Excellent English Proficiency:
  Fluent in both reading and writing English, with the ability to watch and understand video content in English and summarize or act on it accurately.

• Extreme Attention to Detail:
  Able to catch subtle phrasing issues or documentation mismatches and flag them precisely.

• Strong Analytical and Writing Skills:
  Comfortable reviewing complex clinical or instructional materials and turning them into clear, usable templates or internal guides.

• Customer-Facing Experience: Ability to interact with doctors or stakeholders to align on quality expectations and tool performance.

• Fast Turnaround & Process Discipline:
  Capable of producing high-quality work quickly and following detailed processes without error.

• Medical Terminology Familiarity:
  Basic understanding of clinical language and documentation standards preferred; training will be provided if needed.

• Team-Oriented Mindset:
  Works well with others, communicates clearly, and contributes to a culture of quality and continuous improvement.

Educational Qualifications:

• A bachelor's degree in Biotech, medicine, or pharmacy is preferred.
  

Good to have:

• Prompt Engineering, or the ability to write excellent prompts.

• Hands-on experience with the Medical Scribe Industry.

• Knowledge of medical notes, AI notes, and industry best practices is preferred.

• Experience in provider communication or customer-facing roles to understand and align outputs with client expectations.

• Ability to collaborate effectively with cross-functional teams and contribute to process improvement.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.