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VGW is hiring a AMOE Shift Supervisor

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Job Description

AMOE Shift Supervisor

VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we’re on a mission to be the biggest gaming company in the world!

Due to major growth we are expanding our Payments, Trust & Safety Team in Manila and currently looking for AMOE Shift Supervisor to join the team.

The AMOE Shift Supervisor is responsible for ensuring compliance and adherence with internal policies and coordinating with key stakeholders to ensure business-critical and end-user critical metrics are considered.

Key responsibilities will include:

  • Perform Shift Support & Management
  • Review escalations and concerns
  • Perform Shift Monitoring
  • Escalate any system or tool issues
  • Provides additional operational support as needed
  • Prepares EOD reports on performances and challenges faced
  • Perform Ad hoc Task
 
What you will bring to the role:
  • Tenure of more than 6 months with the current role, AMOE or related experience for internal candidates
  • Excellent communication skills both oral and written
  • A strong team player and will work with fellow shift leads, along with other members of management to keep all work compliant with all relevant laws and regulations
  • An effective coach and mentor, not only of the business processes and requirements but of the company values and culture
  • Ensures high standards, initiative and able to solve complex problems with minor supervision
  • Keen to details and demonstrates the curiosity and drive to get to the root of a problem
  • Customer-focused - giving excellent customer experience to ensure customer’s satisfaction
  • Proficient in Excel, Google Sheets and Zendesk

About VGW

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

Find out more at www.vgw.co

If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

Why VGW?

We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.

We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.

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