OVERVIEW:

Sportradar MSS is creating an amazing opportunity for the highly driven and passionate Application Support candidates who are customer service-oriented in order to provide outstanding technical, operational, and business support through all support channels made available to our clients worldwide. You will be a key part of the team by analyzing, resolving, and if required, escalating challenges to the different levels of engineering within the organization.

THE ROLE:

How Will Success Be Evaluated?

• Quality, accuracy, and speed on communications of incidents.
• Management of incident owned to resolution.
• Quality and accuracy on deployments.

MAIN RESPONSIBILITIES

• Providing technical support, troubleshooting, and maintenance to customers.
• Monitoring systems and following fault resolution procedures. 
• Responsible for communicating problems and resolutions.
• Write and update documentation and procedures.
• Diagnose system errors and other issues.

Requirements

• Experience working as a system or application support or equivalent role. 
• Fluent English speaker with good communication skills.
• Knowledge of IT service desk tooling and best practices. 
• Windows Server (2003-2019) basic understanding. 
• Linux basic understanding. 
• Basic sysadmin skills.
• SQL Language understanding and experience. 
• Log analysis understanding. 
• Networking basic knowledge and diagnostic skills. 
• Monitoring system experience. 
• Basic software code knowledge. 
• Ability to work under stressful conditions. 
• Ability to provide remote support.
• Ability to quickly learn about new systems. 
• Persistent, will not leave work undone. 
• Ability to work under in a quick pace environment.