Purpose & Overall Relevance for the Organization

Create an industry leading consumer/customer service experience geared towards Korean golfers Improve overall consumer/customer service and inquiry response operation to build consumer/customer satisfaction Build best brand image by implementing immediate and professional response on consumer/ customers requirements

Responsibilities

Manage large amounts of inbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/ or alternatives Build sustainable relationships and engage customers by taking the extra mile Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualtative and quantitaive targets Key Relationships: Internal – Sales, Brand & Product Marketing, Operations, Finance External – Customers and Consumers Knowledge Skills and Abilities: Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Familiarity with CRM systems and practices Active and positive mind-set to learning Requisite Education and Experience / Minimum

Qualifications

• - More than 1 year of customer/consumer service in golf or sports industry - Native Korean TaylorMade Golf Company is an equal opportunity employer.
• All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.
• We believe that our people are a big part of what makes our company great.
• Our continued success relies on the talent, drive, collaboration and innovation of our teams.
• Thanks for taking your first step to joining our team.
• Explore current openings, connect with us and start on your way to a career with TaylorMade today!
• At TaylorMade, we pride ourselves on being willing to do anything and everything to make our golfers better – which starts with our talented and dedicated employees.
• We have a group of people who live, breathe and sleep golf, doing whatever it takes to make the best, most technologically advanced and highest quality equipment for our golfers.
• Team TaylorMade is made up of passionate individuals who are obsessed with always being better today than yesterday.
• Individuals who bring diversity of thought and experience to our company and are motivated by our brand principles.
• We believe in the continuous development and cultivation of our people – to inspire them on their individual path of growth.
• Headquartered in Carlsbad, California, TaylorMade has a global impact with regional offices and opportunities around the world.