As an Attractions Assistant Manager, in partnership with the Attraction manager, you will be responsible for the ongoing growth and development of the salaried Supervisor and venue lead team, as well as maintaining strategic financial and daily operational plans that drive overall guest and team member satisfaction.

Job Responsibilities: 

• Responsible for development of salaried Supervisor and leads
• Drive and maintain positive team culture
• Lead team focuses on safety and positive internal and external guest service
• Develop and implement team member and guest satisfaction programs and ensure staff understands importance of the programs
• Ensure operational efficiency of the attraction during park hours and seasonal/special events, including developing plans for high efficiency and low wait times and managing guest flow and experience
• Help maintain artistic and thematic integrity of attraction, working closely with Technical Services on venue repairs and upkeep
• Assist the manager and Talent Acquisition in hiring, training, and development of qualified team members, including ongoing progress toward lead and premium roles
• Offer consistent and timely feedback to all team members, providing team member reviews and coaching to ensure team meets expectations and all policies are followed
• Assist in creating, maintaining, and supporting the labor, training, and non-labor budgets
• Review team member schedules, time, and attendance forms weekly for accuracy
• Serve as designated duty manager for the daily area operation, including crisis management for guest and team member medical/emergency situations
• Conduct timely investigation and response to incidents including team member and guest concerns
• Advocate for active participation in all safety programs, including forming partnership with Environmental Health and Safety group
• Uphold collective bargaining agreements by partnering with HR and Labor Relations to maintain positive union relationships