At FanCode Shop, we're rewriting the playbook on how Indian sports fans engage with and acquire official merchandise. Collaborating with major names in Indian and global sports, we deliver authentic, stylish gear to fans everywhere. From FIFA and ICC to the NBA, top European football clubs, and IPL franchises, our partnerships redefine sports commerce in India.
We are looking for a CRM Manager for our Engagement and Retention Marketing to join our team and lead our customer relationship management initiatives. You will be responsible for developing and implementing strategies to increase customer loyalty, retention, and lifetime value. You will also work closely with the marketing, sales, product, and customer service teams to deliver personalized and relevant communications across various channels, such as email, SMS, push notifications, social media, and more.
Your Role:Develop and execute CRM strategies to increase customer loyalty, retention, and lifetime valueSegment and target customers based on their behavior, preferences, and feedbackCreate and manage engaging and personalized communications across various channels (email, SMS, push notifications, social media, etc.)Monitor and measure the performance of CRM campaigns and provide insights and recommendations for improvementConduct A/B testing and optimization of CRM campaigns and communicationsCollaborate with the marketing, sales, product, and customer service teams to ensure alignment and consistency of CRM messages and offersStay updated on the latest trends and best practices in CRM, engagement, and retention marketingMust Haves:Minimum 2 to 4 years of experience in digital marketing or communicationsStrong analytical background /Data oriented Experience working in the ecommerce industry (any marketplace or D2C) Hands on experience with at least one communication tool (eg: Clevertap)