Objective

The Assistant Manager of Training is responsible for onboarding, training and continuously developing all new and existing leaders in their district. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission, setting the standard by developing and maintaining their team to be their district’s ‘Center of Excellence’. Whenever they are not training, they will be responsible for consistently achieving sales & profitability goals and developing a highly successful team in their home store. As a field extension of the corporate education team, this role involves planning, implementing, and evaluating training programs and reporting on their impacts on an ongoing basis. Responsibilities are split between training accountabilities and team development and optimizing guest experience and profitability.

Training Delivery:

• Conduct New Store Opening (NSO) inductions in your district and support subsequent opening weekends wherever possible.
• Execute training sessions with new leaders across all subject matters, driving competency in total leadership acumen.
• Partner with cross-functional experts to coordinate enhanced and consistent central support to Training Stores.
• Ongoing training on brand, product, and service standards in daily rallies in home/training store.
• Act as a source for inspiration, delivering brand, product, or service training within their home store and district wherever necessary, especially for new product or program launches.

Measurement & Feedback:

• Own and monitor new and newly promoted leader hire progress, retention, and performance metrics within first 30-days of training.
• Assess the performance of individual contributors in their location, conducting training sessions to close gaps and foster a ‘Center of Excellence’ culture in the Training Store.
• Measure & report individual completion rates of learning programs in home store as well as completion rates for programs district wide.
• Measure the impacts of NSO support and new leader onboarding by reporting on opening weekend and first week success in all areas of the business, including sales KPIs, Operations dashboard, and Visual Merchandising standards.
• Provide insights and feedback during regular touchpoints with the central education leadership team and participate in monthly training calls.

Subject Matter Expertise:

• Demonstrate expertise in all areas of operations, visual merchandising, sales and service, asset protection and safety.
• Monthly participation in floor sets.
• Monthly participation in operational tasks such as RFID operations and Omni order fulfillment.
• Leadership training including schedule writing, operational system usage, and HR management.

People Leadership:

• Inspire teams to embody the brand’s mission and principles.
• Coach the team to deliver exceptional service, selling, and operational excellence to contribute to a culture of exceptional guest experience.
• Collaborate with Store Manager to write effective schedules balancing training and business priorities.
• Identify and address performance opportunities by analyzing all key performance indicators and partnering with the District and Store Managers to implement solutions.

Qualifications

• 3-5 years of experience in retail training or management.
• Proficiency in MS Office (Word, Excel, Outlook).
• Proven success in developing and leading training programs.
• Strong communication and coaching skills with the ability to inspire teams and drive results.
• Organizational and time management expertise for handling multiple responsibilities effectively.
• Experience collaborating with corporate teams and contributing to content development.
• Passion for guest experience and sales excellence.
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Willingness to travel up to 80%.

Key Competencies

• Training & Presenting
• Leadership & Team Development
• Strategic Thinking & Problem Solving
• Communication & Collaboration
• Sales & Service Excellence
• Adaptability & Flexibility

Assistant Manager of Training Schedule

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January)

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

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