The position is responsible for supporting the Park Services department & overseeing park Team Members. This person will ensure that the Theme Park environment is consistently maintained in a clean, safe & presentable manner while complying with all procedures & regulatory requirements.  In addition this person will be responsible for implementing departmental programs focusing on Team Member & Guest Satisfaction.

Essential Functions

• Manages daily operation of Park Services Team Members. Ensures that facility cleanliness standards are maintained at all times
• Mentors and counsels Team Members and enforce appropriate policies and procedures ensuring that everything is within compliance of departmental standards
• Lead workforce planning; reward and recognition; employee events, and TSAT action planning
• Directly oversees and manages a group of employees in Day Operations
• Provide work direction counseling, coaching and performance reviews to hourly staff
• Develop and implements programs to improve guest and Team Member satisfaction.  Ensure appropriate and timely investigation and responses to guest and Team Member concerns
• Ensures daily operating logs and employee records are accurately maintained
• Ensures that all safety procedures are understood and followed by providing up to date safety training to all Team Members
• Knowledge of operating budgets and adjusts operations as necessary to identify and control budgets.
• Conduct quality control inspections of all assigned areas
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
• Acts as EHS Safety Team representative for Team Members
• Acts as crisis management including Guests’ and Team Member Medical/Emergency situations.
•  Performs other duties as assigned