As the Assistant Store Manager of our Woodbury Common Premium Outlet, you’ll help lead a fast-paced, high-volume store that still delivers a premium brand experience. You’ll work side-by-side with the Store Manager to develop a performance-driven team that can flex between self-service moments and personalized customer interaction—especially during peak traffic periods.

You’ll support all day-to-day functions of the business, drive the team toward sales goals, and build a positive team culture rooted in accountability, hustle, and support. You’ll also play a key role in training and development, helping every team member grow in confidence, product knowledge, and brand representation.

WHAT MAKES THIS A GREAT PLACE TO WORK & PLAY:

• Brand-First Mindset: You’ll be part of a team that delivers premium brand moments, even in high-volume settings.
• Team Culture: Work alongside teammates who are passionate about the outdoors, style, and showing up for each other.
• Growth Opportunities: Whether you're building retail experience or passionate about advancing with the brand, there’s room to grow.
• Brand Events: Participate in employee-exclusive product launches and community-based events.
• Outdoor Lifestyle Connection: Share your passion for the outdoors with customers who are here for both performance and value.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:

Leadership & Team Development

• Motivate and empower team members to deliver outstanding customer service in a fast-paced setting.
• Lead by example through visibility on the floor, team coaching, and real-time feedback.
• Partner with the Store Manager to drive results through goal setting, daily priorities, and regular communication.
• Support a culture of accountability, teamwork, and performance.

Customer Experience

• Maintain high service standards, even during high-traffic or self-service moments.
• Lead the team in delivering solutions-oriented service and product knowledge across footwear, apparel, and accessories.
• Step in to resolve escalated customer concerns and model professionalism in difficult situations.

Operations & Visuals​

• Oversee store readiness, including cleanliness, product availability, and merchandising.
• Help manage inventory accuracy, markdown execution, and visual updates to meet outlet standards.
• Monitor and support loss prevention procedures to protect company assets.

Training & Onboarding

• Support new hire onboarding and product training using brand tools and resources.
• Reinforce expectations and accountability through daily coaching and monthly touchpoints.
• Serve as a local Training Ambassador by engaging team members in ongoing learning.

Marketing & Events

• Assist with local events and traffic-driving activities aligned with brand goals.
• Support content capture and localized social media opportunities in line with company guidelines.

 

SAL/US

QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES

• Experience leading in retail, preferably in high-volume or outlet environments.
• Strong communication and coaching skills, with the ability to motivate others.
• Proactive, solutions-oriented mindset with the ability to multitask under pressure.
• Enthusiastic about the brand, outdoor culture, and creating a positive in-store experience.
• Able to lift up to 30 lbs and perform tasks requiring standing and moving for extended periods.

AVAILABILITY EXPECTATIONS

General:

• Full-time; schedule may include morning, evening, weekend, and holiday shifts.
• Must be flexible to meet the business’s operational needs.

Peak Periods:

• Black Friday: All team members are required to work the day after Thanksgiving.
• Holiday Season: Availability required from the second week of December through early January (holiday return period).

ROLE ACCOUNTABILITY

• Fully responsible for all Assistant Store Manager responsibilities and expected to step into higher leadership duties when needed.

Compensation

At the time of this posting, a reasonable estimated pay range is $26-30/hour. This range varies depending on the market location and type of store. Individual pay within this range will be determined based on factors such as job-specific skills, relevant experience, education, and training.

PHYSICAL DEMANDS & WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required
to travel, talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift to 30 pounds, with or without accommodations. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can involve exposure to varying noise levels, ranging from moderate to loud, as well as flashes of light.