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DAZN is hiring a

Associate Streaming Support Engineer - Fresh Graduates

Location: Hyderabad, India

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We are seeking a dedicated and proactive Streaming Support Engineer – Associateto join our team. The ideal candidate will be responsible for ensuring the smooth operation of our streaming services, providing support to our OTT Headends, and collaborating with cross-functional teams to resolve issues promptly. This role demands a high level of communication skills, ownership, technical expertise, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Proactive Engagement:
  • Demonstrate a strong intent to work on reported issues, taking the initiative to resolve problems promptly and effectively.
  • Daily Health Checks:
  • Create, update and follow up on tickets when an issue is reported or when issues are observed during pre, mid and post platform health checks.
  • Ensure that all streaming services and related infrastructure are functioning optimally.
  • Ownership and Responsibility:
  • Take full ownership of assigned tasks, ensuring that issues are addressed thoroughly and in a timely manner.
  • Liaise with internal teams and 3rd party OEM’s on resolutions until issues are completely resolved.
  • Root Cause Analysis (RCA):
  • Conduct comprehensive Root Cause Analysis (RCA) for every issue encountered, documenting findings and implementing solutions to prevent recurrence.
  • Cross-Team Interaction:
  • Collaborate effectively with Operations, Engineering and Development teams, to resolve complex issues that may require deep dive analysis.
  • Configuration and Workflow Expertise:
  • Possess the expertise to make configuration changes, update workflows, and test these changes to ensure they are working as expected without impacting live services.
  •  
  • Debugging and Solution Provision:
  • Identify root causes of issues, suggest effective resolutions, triage issues where required and validate the changes made to ensure the problem is resolved.
  • Provide on-the-spot troubleshooting and debugging support during events.
  • Documentation and Knowledge Sharing:
  • Create and maintain thorough documentation for all processes, configurations, and RCA findings.
  • Share knowledge and best practices with the wider teams to foster continuous improvement.
  • 24x7 Shift Rotation:
  • 24x7 rotational shift schedule, including weekend coverage, to ensure continuous support for live events and streaming services globally.



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    Estimated Salary Range

    Our AI-powered salary intelligence estimates this position's salary to be between $5,000 - $7,000. The actual salary may vary based on factors such as experience, location, and market trends.

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