Who We Are
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
· Runner First - We act in the best interest of the runner
· Word is Bond - We do what we say we’ll do
· Champion Heart - We give our all in everything we do
· There is no “I” in Run - We stay generous with our humanity
· Keep Moving - We find ways to move every day, because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.
Your Job:
At Brooks, we’re passionate about delivering exceptional experiences that go beyond customer service—we aim to build meaningful connections. Our Runner Experience team (REx) is central to our commitment to creating seamless, omnichannel interactions that reflect our values of collaboration, innovation, and integrity. We believe that customer voices drive growth, and we’re on a mission to translate every touchpoint into a lasting impression.
The Runner Experience Representative EMEA delivers best-in-class support in English to our direct consumers across the region. This role is responsible for guiding customers in selecting and ordering products, placing orders by phone on their behalf when needed, responding to inquiries across multiple channels, and assisting with returns and credits.
Additionally, you will also play a prominent role in supporting the B2C Services in EMEA, including liaise with Ecomm & Global B2C services, in collaboration with the Manager, EMEA Runner Experience setting up, documenting and maintaining Standard Operating Procedures (SOP’s) and Rules & Regulations for EMEA.
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