The Bilingual Contact Center Recruitment Specialist is a Hybrid position responsible for consistently achieving phone recruitment, resolution, and installation targets. You'll utilize proven recruitment techniques to engage pre-determined households and persuade them to participate in Nielsen ratings across our various panels. This role requires a unique combination of skills and style, along with in-depth knowledge of Nielsen's operations.

This role is a Hybrid position with a requirement to work in the office and has flexibility for working from home. The majority of the time will be spent working in the office (3 days).

Job Responsibilities & Home Office Requirements:

• Recruit households for Nielsen ratings panels via phone
• Conduct interviews, gather data, and schedule installations
• Meet performance targets and quality standards
• Resolve objections and build rapport with households
• Maintain a home office with high-speed internet (80mbps download, 10mbps upload)
• Work flexible hours, including evenings and weekends

• High school diploma or equivalent work experience.
• Fluency in both English and Spanish (written and verbal) is essential.
• Strong negotiation and customer service skills
• Must have strong computer skills and working knowledge of IOS, MS Windows and Google applications
• Experience with CATI systems and dialers (preferred)

Benefits

• Base Monthly Salary 17,400 MXN
• Hybrid position
• Workplace Computer Equipment
• IMSS (Mexican Social Security Institute)
• 30 days of Christmas bonus
• 12 days of vacation after the first year
• Life Insurance
• Major Medical Expense Insurance
• 9% Food Stamps
• 13% Savings Fund
• 50% Vacation Bonus

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.