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About AllTrails

AllTrails is the most trusted and used outdoors platform in the world. We help people explore the outdoors with hand-curated trail maps along with photos, reviews, and user recordings crowdsourced from our community of millions of registered hikers, mountain bikers, and trail runners in 150 countries. AllTrails is frequently ranked as a top-5 Health and Fitness app and has been downloaded by over 50 million people worldwide. AllTrails was selected as Apple's App of the Year in 2023!

Every day, we solve incredibly hard problems so that we can get more people outside having healthy, authentic experiences and a deeper appreciation of the outdoors. Join us!

What You'll Be Doing:

Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android)

Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention

Serving as the voice of our community and championing feature requests to the Product team

Assisting the Product team with QA testing

Requirements:

Fluency in English as well as in French and/or German

2+ years of work experience in a customer support role

The desire to go above and beyond to help customers achieve the best experience

Experience collaborating with Product, Engineering, and Marketing stakeholders to communicate issues

Excellent written and verbal skills; ability to explain complex concepts in a simple manner

A natural, deep curiosity that drives you to learn, investigate, constantly ask why

Humility, empathy and open-mindedness - no egos

Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.

AllTrails participates in the E-Verify program for all remote locations.

By submitting my application, I acknowledge and agree to AllTrails' Job Applicant Privacy Notice.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $40,000 - $50,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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