Job Description
ABOUT US
At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney.
We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our impact.
ABOUT THE ROLE
Because we are quickly expanding our operations as we build new partnerships across the healthcare spectrum, we are looking for an experienced, customer-centric Bilingual Patient Engagement Specialist (PES) to join our patient engagement team. You must speak Spanish fluently.
As a PES, you will be the first voice of Sprinter Health. You will introduce our company and our in-home, no cost health services to patients and encourage them to make an appointment. We are looking for someone with compassion and enthusiasm who can interest patients in a visit from one of our mobile phlebotomists (known as Sprinters).
RESPONSIBILITIESYour day will begin by reviewing and following up on inbound requests received from existing outreach campaignsThroughout the day you will utilize an auto-dialer tool that makes 120 to 150 outbound calls to patients every dayYou will talk to about 70 to 80 patients and book an average of 14 appointments each dayYou will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter HealthTo support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may haveYou will collaborate with other representatives and healthcare professionals to ensure a seamless patient experienceAs different customer situations arise, you will escalate questions and concerns to other teams for additional supportREQUIRED QUALIFICATIONSFluency in Spanish (ability to speak, read, and write)Residence in the eastern time zoneAt least 2 years of high-volume outbound call center experience, including at least 1 year in the healthcare industryExperience using electronic health record (EHR) systems and other healthcare softwareExcellent communication skills to present and explain information to patientsProven skill managing multiple channels of communication including phone, email, and chatCommitment to maintaining patient confidentiality and delivering high-quality, patient-centered serviceSprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.
