Box Office Manager & Premium Sales - Midland Theater at AEG Worldwide

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Kansas City, MO

AEG Worldwide is the world’s leading sports and live entertainment company with operations in the following business segments:

AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
AEG Sports, which is the world’s largest operator of sports franchises and high-profile sporting events
AEG Global Partnerships, which supports each of AEG’s divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
AEG Real Estate, which develops major sports and entertainment districts worldwide

With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

Position Summary:

The Manager Box Office and Premium Sales is responsible for ensuring that the ticket office runs efficiently through proper training, event management, leadership, and the oversight of day-to-day functions. The Manager Box Office and Premium Ticketing will share the responsibility of maintaining strong relationships between various promoters (internal and external), artist representatives, venue management, and staff members. The incumbent will execute overall administrative planning, direction, and policy implementation within the department. Additionally, the incumbent will create and maintain show files and customer databases to ensure the department has access to current and accurate data

Essential Functions:

- Build and maintain promotional event ticketing system. Manage seating inventory from build of event through settlement of event with a strong emphasis on delegation to staff.
- Manage box office via staffing and scheduling. Hire, train and empower staff to ensure that ticketing personnel is following all departmental guidelines and practices.
- Creates events with appropriate ticketing software. Ensure accuracy, timely response to needs, and follow through with General Manager, Talent Buyers, and Rental Clients.
- Ensure equipment is working appropriately and verify correct ticket sales. Update ticket and show related information in internal software.
- Maintain continuous rapport between artist management and venue for ticket needs and ticket sales. Attend production promotion meetings and work with booking department members to program their events correctly.
- Lead staff in proper Customer Service Policies including resolving customer (internal and external) issues and interfacing with other departments. Assures consistent, courteous, respectful and timely service.
- Prepare and provide pertinent reports to the finance department, all other departments as necessary and other third parties or partners on a need to know basis on event settlement reports and ticket counts, with strong emphasis on training and communication on internal ticketing and communication programs.
- Lead production department meetings when events go on sale. Review seating diagram and production to ensure all departments and artist agree with layout and mapping.
- Oversee ticket inventory and overall pricing of ticketing. Maintain dynamic pricing initiatives.  Advance numerous items essential for overall program functionality and on-site execution.
- Facilitate sales on back and provide data on how tickets are selling and develop innovative ways to increase revenue. Respond to customer service inquiries through dedicated email and phone systems.
- Implement the overall design and development of initiatives for VIP and Platinum ticketing.
- Generate and provide input on collateral, sales and marketing materials. Act as departmental liaison to coworkers, venues, management, agencies, etc

Required Qualifications:

A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred)
5 years of related work experience
Advanced knowledge of computerized ticket sales, preferably the AXS
Strong math aptitude and with a focus on detail and accuracy
Prior supervisory experience required
Previous experience in the music industry and event planning
Computer savvy. Knowledgeable and skilled in Microsoft Office (Word, Excel and Outlook)
Strong interpersonal, written and verbal communication skills
Strong time management and customer service skills.
Strong attention to detail and moderate to complex problem solving skills
Able to multitask and prioritize heavy work load while working in a fast paced working environment
Knowledge of industry best practices
Proven ability to manage and lead team
Experience with ticketing systems and basic knowledge of databases

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

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