Let's Start with the Role

As a BPO Operations Specialist, you'll be pivotal in supporting back-office functions to ensure an exceptional customer experience. Your responsibilities will include a range of critical tasks vital to the seamless operation of the business.

• Contribute to the optimization of back-office functions to ensure an outstanding customer experience;
• Manage key tasks essential for seamless business operations, including providing internal support and addressing current issues within specific areas;
• Proactively identify and resolve problems through thorough analysis and continuous improvement efforts; 
• Monitor internal processes to optimize efficiency and effectiveness in delivering support services to both internal teams and customers;
• Leverage meticulous analysis and proactive problem-solving skills to enhance overall customer satisfaction and contribute to business success.

What you'll bring:

• Minimum of 1 year of experience in a related customer service role;
• Enthusiastic about delivering exceptional customer service, with a focus on data-driven solutions and adaptability to thrive in a dynamic setting;
• Strong organizational, communication, and interpersonal abilities;
• A self-motivated attitude, with the ability to make autonomous decisions, respond quickly to unexpected challenges, and demonstrate adaptability and efficiency.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training

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