At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
As we scale our physical product business and global footprint, data-driven operations are critical to delivering a seamless, high-quality member experience. We are hiring Manager, Global Operations to partner with our Operations Group (Supply Chain, Logistics, Fulfillment, Business Systems, Membership Services and Quality) teams to create visibility, drive accountability, and unlock insights that enable better service, lower cost, and faster decision-making.
This role is ideal for someone fluent in data and obsessed with uncovering operational inefficiencies that impact financial performance and the member experience. You will be empowered to shape our data infrastructure, define performance metrics, and drive change across a global ecosystem of vendors and partners.
*This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*
RESPONSIBILITIES:Develop and maintain reporting that monitors fulfillment, logistics, and vendor SLAs across DTC, wholesale, and international operations.Generate and drive the strategic analytic roadmap to identify exceptions and inefficiencies across the order lifecycle—shipping delays, stockouts, inventory inaccuracies—and translate them into actionable insights.Own core operational metrics, ensuring clarity, alignment, and regular review across stakeholders.Partner with Operations, Membership Services, and Finance to improve accuracy, vendor accountability, and overall member experience.Collaborate with Data Engineering to improve pipeline reliability and data access across key operational systems.Manage, mentor, and grow a team of analysts, fostering a culture of high performance and continuous improvement.QUALIFICATIONS:6+ years of experience in analytics, operations, supply chain, fulfillment, or logistics in a consumer business (eCommerce, hardware, CPG, or retail preferred).A self-serve player-coach; able to take broad business questions, wrangle appropriate data, quickly isolate and model key insights, visualize results and communicate actionable recommendations.Strong business judgment and ability to connect operational data to cost, experience, and strategic priorities.Clear, concise communicator with a bias for action.Demonstrated success in influencing senior stakeholders on strategic direction based on data-driven insights.Proficiency in SQL; experience with dbt, Snowflake, or similar ELT/data warehouse platforms.Experience leading and developing a team, including driving large projects and mentoring junior analysts.Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
