The Business Deployment and Process Manager is a high-impact role responsible for the end-to-end design, optimization, and scaling of business processes. This individual bridges the gap between high-level strategy and floor-level execution, ensuring that new initiatives, technologies, or workflows are deployed seamlessly across the organization while maintaining a culture of continuous improvement.

Key Responsibilities

• Strategic Rollout: Lead the planning and execution of large-scale deployments (software, hardware, or operational workflows), ensuring they are delivered on time and within budget.
• Process Architecture: Map "as-is" processes and design "to-be" workflows using Lean, Six Sigma, or Agile methodologies to eliminate waste and maximize efficiency.
• Change Management: Act as a primary change agent, guiding cross-functional teams through transitions and overcoming resistance to new ways of working.
• Performance Metrics: Establish and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to measure the success of deployments and identify areas for further optimization.
• Stakeholder Liaison: Serve as the central point of contact between executive leadership, technical teams, product, tech and end-users to ensure alignment and clear communication.
• Training & Enablement: Develop documentation, standard operating procedures (SOPs), and training programs to ensure long-term sustainability of new processes.
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Core Competencies & Skills

• Methodology Mastery: Advanced proficiency in Lean Six Sigma (Green or Black Belt), Kaizen, or Agile Project Management.
• Technical Literacy: Familiarity with Field and Contact Center systems (NCM, CATI), CRM tools (Salesforce), or BPM software (Visio, Lucidchart, Miro).
• Influencing Skills: Exceptional ability to lead by influence rather than authority, particularly in matrixed organizations.

Preferred Qualifications

• Education: Bachelor’s degree in Business, Engineering, or Operations (MBA preferred).
• Experience: 7–10 years in operations management, project management, or management consulting.
• Certification: PMP (Project Management Professional) or Lean Six Sigma Black Belt is highly desirable.

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Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

A reasonable estimated salary range for a new employee has been provided. It would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.

Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.