Rapsodo is a Sports Technology company with offices in the USA, Singapore, Turkey & Japan. We develop sports analytics products that are data-driven, portable and easy-to-use to empower athletes at all skill levels to analyse and improve their performance. From Major League Baseball star pitchers to Golf tour players, athletes use Rapsodo technology to up their game across the world. Trusted by coaches and players from youths to professionals, Rapsodo provides real-time insights for all-time performance.

We are continuously looking for team players who will stop at nothing to deliver state-of-the-art solutions as part of Team Rapsodo.

The Role

As we grow into a more connected, insight-driven business, we’re looking for a Business IT Manager to lead the full spectrum of internal technology functions - spanning enterprise systems, integrations, IT infrastructure, end-user experience, and data governance.

This is not a traditional IT Manager role. It’s a strategic position for someone who understands how internal systems power the business — from quote-to-cash workflows to analytics, procurement, support, and decision-making. The ideal candidate will bring both structure and agility to how we scale systems, secure operations, and enable teams to work smarter. You will oversee a lean IT function while collaborating with stakeholders across Sales, Finance, Operations, HR, and R&D.

Responsibilities

Business Systems Leadership

• Own the roadmap, configuration, and performance of core platforms: Salesforce (CRM), Netsuite (ERP), Zendesk/Freshservice (Service Management), Data Warehouse and Mulesoft (Integration).
• Design scalable workflows and integrations across business functions (e.g. sales operations, finance automation, support ticketing).
• Lead system selection, implementation, and change management for evolving business needs.
• Establish standards for data integrity, access control, and governance across platforms.

IT Infrastructure & End-User Enablement

• Oversee device lifecycle management, endpoint security, office network reliability, and remote connectivity standards.
• Define SLAs and processes for helpdesk operations (Level 1–3), with a focus on speed, transparency, and employee satisfaction.
• Support hybrid and distributed teams by enabling secure, high-quality digital work environments.
• Guide IT asset procurement and vendor coordination under central policy guidelines.

Governance, Compliance & Vendor Oversight

• Implement and monitor controls for identity management, licensing compliance, and security best practices
• Implement a Business Recovery Framework
• Coordinate with Finance, Legal, and functional leads to ensure systems align with audit, privacy, and regulatory needs.
• Manage contracts, renewals, and performance of IT and SaaS vendors across all supported platforms.

Web & Internal Tooling Support

• Collaborate with Marketing and Product teams to support the company website’s architecture, uptime, and integration with internal systems (e.g. CRM form capture, product data updates).
• Evaluate internal tooling requests and ensure secure, scalable adoption of productivity solutions.

Requirements

• Bachelor's degree in Information Systems, Computer Science, or a related field.

• Minimum 5 years of experience overseeing both IT infrastructure and business systems.
• Hands-on familiarity with Salesforce, Netsuite, Mulesoft, and service desk platforms (e.g. Zendesk or Freshservice).
• Proven ability to translate business needs into structured, scalable system designs.
• Strong project management and stakeholder communication skills.
• A strategic mindset with a deep appreciation for clean processes, secure data flows, and user experience.
• Prior experience leading a small IT team or managing cross-functional tech initiatives is a plus.

Why Rapsodo?

We’re scaling fast - and you’ll be part of building that foundation. You’ll shape how technology empowers every team, not just maintain the status quo.

We value clarity, curiosity, and systems that grow with us.

If you’re looking to lead a full-stack IT function in a company that’s growing globally - apply now and help us scale with precision and purpose.