Business Product Manager/Product Expert - Operational Efficiency at OKX

Read by 47 job seekers.

Hong Kong, Hong Kong SAR · Kuala Lumpur, Malaysia · Singapore, Singapore

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

Job Responsibilities

Collaborate with Compliance Product & Operations, Customer Service, and other cross-functional teams to streamline processes, reduce bottlenecks, and drive continuous operational efficiency improvements.
Identify inefficiencies in current workflows and develop innovative solutions to optimize cross-team operations.
Take a user-centric approach to identify potential touchpoints in customer service and operations, collaborating with relevant teams to enhance these areas and ensure a seamless user experience.
Design and implement strategies for operational efficiency improvements, focusing on automation, process refinement, and tool optimization.
Lead initiatives to improve operational scalability, ensuring systems and processes evolve with business growth.
Analyze operational performance metrics and leverage data-driven insights to drive continuous improvement initiatives.
Collect feedback from internal stakeholders to identify pain points and areas for enhancement, developing actionable, solution-focused outcomes.
Oversee the integration and deployment of new tools or updates to existing systems, with the goal of improving team productivity and workflow efficiency.
Ensure that customer experience remains a top priority while optimizing operational efficiency.

Job Requirements

Prior experience in working with operation teams with large ticket volumes
Fluency in English
Excellent problem solving skills
Good cross team communication and collaboration skills
More than five years of work experience in operations management and customer service products
Bachelor degree or above, more than 3 years of product manager experience

Why Join Us?

Competitive remuneration package (Basic Salary + Yearly Bonuses).
Meal Allowance up to RM 500/month
Monthly Team Building
RM 2500 Benefits per annum (Training & Wellness)
Hybrid work arrangements
Convenient workplace (5 minutes walk from MRT TRX).
Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
Employee engagement, recognition and appreciation program.
Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

#LI-ONSITE

#LI-AK1

Apply for this job

See more jobs at OKX