Who we are

We’re a passionate engineering, platform, and operations team, developing and supporting ground-breaking products. Together, we’ll build for the future, creating more opportunities for wellness businesses around the world to help their customers lead full, healthy lives. We push ourselves and our company to always strive for this higher purpose, recognizing the power in working together toward the same goal. We believe in building a diverse company where everyone feels safe bringing their authentic selves to work. And we believe that the secret to success is our people.  Join the team, and let’s see what we can accomplish together!  

Your Role

This Business Systems Analyst, also known as Salesforce Administrator role is a critical part of the Core Business Operations team, which designs, builds, and supports the scalable and agile processes and systems that empower Mindbody and ClassPass to deliver on its strategic ambitions.  

The ideal candidate will have Salesforce expertise, with experience managing and maintaining the platform, driving projects, and collaborating with business stakeholders. As a Salesforce Administrator, you will play a critical role in configuring, administering, and optimizing our Salesforce org, integrations, and integrated applications via projects, enhancements, and day-to-day administration and support. You’ll partner with stakeholders to align strategic priorities, requirements, solutions, and implementation strategies to drive continuous improvement. 

You'll likely spend time working on

• Develop a comprehensive understanding of Mindbody + ClassPass people, processes, and systems.  
• Partner with business stakeholders and peers to evaluate the current state, envision the future state, perform gap analysis, define change requirements, and develop solutions to achieve business objectives. 
• Independently own and drive initiatives by facilitating discovery, envisioning, requirements gathering, and design sessions. 
• Configure, administer, support, enhance, and optimize solutions including Sales Cloud, CPQ, Service Cloud, and other systems. 
• Build and maintain flows, validation rules, layouts, reports, security management, ETL tools and process builders, custom objects, and system updates. 
• Support and understand existing direct integrations and install packages and assist with the implementation of new applications and managed packages. 
• Author and maintain technical solution documentation. 
• Thoroughly test new features and functionality. 
• Perform data work (such as mass inserts and updates) via approved data management tools.  
• Improve data quality through the understanding and optimization of how data is influenced by people, process and integrations. 
• Identify and track potential system issues/bugs/degradations, provide end-user instruction and support, troubleshoot, and manage resolution. Escalate as necessary. 
• Uphold business standards of operation and leading practices and participate in team continuous improvement. 

About the right team member

The ideal candidate will have extensive Salesforce expertise, with experience managing and maintaining the platform, driving large projects, and collaborating with business stakeholders. As a Senior Business Systems Analyst, you will play a critical role in configuring, administering, and optimizing our Salesforce org, integrations, and integrated applications via major projects, enhancements, and day-to-day administration and support. You’ll partner with stakeholders to align strategic priorities, requirements, solutions, and implementation strategies to drive continuous improvement. 

You'll thrive in this role with experience in

• Excellent communication skills with ability to adapt verbal and written communication styles for both technical and non-technical audiences. 
• Strong knowledge, skills, and abilities around the Salesforce platform and declarative Salesforce configuration such as validation rules, process builder, flows, and object management, etc. 
• Strong ability to conduct discovery and document findings, processes, capture functional requirements, and create process flows. 
• Strong analytical abilities with intense tenacity around complex problem solving.  
• Develop and provide training to a variety of user audiences that have varying technical skill levels. 
• Strong drive and work ethic coupled with consistent coachability. 
• Curiosity and an eagerness to research, learn about, and develop expertise around processes, systems, and business concepts.  
• Initiative to identify and take ownership of improvements to processes and systems. 
• Presence, polish, and ability to establish credibility and influence with stakeholders at all levels. 

Technologies you'll be working with

• SFDC Administrator Certification 
• Experience in Salesforce development a plus 
• Understanding of integration tools and platforms a plus  
• Familiarity with more advanced Salesforce configuration such as VisualForce, Lightning Web Components