Your role as Care Coordinator, Evening & Weekends

Dialogue is looking for a Care Coordinator (Overnight) to take part in our mission to help people improve their wellbeing. Working closely with Emilie Deschênes, Team Lead of Care Coordinators, your role will be to act as a primary point of contact for our members to support operations during evenings & nights. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

What you’ll be doing: 

• Represent the first point of contact between the patient and the medical team 
• Liaising between the medical & technical support teams to help patients and providers through various medical, technical or logistical issues 
• Manage crises, monitor operations during the night, and provide technical support 
• Find the most appropriate resource for the patient to deliver an unforgettable
  experience 
• Commitment to guaranteeing total customer satisfaction
• You will be responsible for patient safety in your member-facing role

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

We’d love to hear from you, if you have:

• Personality traits: autonomy, attention to detail, instigator, positive attitude 
• Available to work on evenings and weekends as part of our night team’s schedule rotation. (Please note that evening shifts can last up to midnight.)
• Ability to manage crises and solve problems quickly and calmly 
  
• Strong communication skills
• Work experience in the healthcare system and/or working evening shifts (an asset) 
• Motivated by a dynamic work environment, focused on the patient experience 
• Excited to be a part of an innovative workplace 
• Strong computer skills

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered!

• A fully funded benefits plan for our part-time (21+ hrs) and full-time employees
• Unlimited access to a variety of Dialogue's programs for you and your immediate family 
• 4 weeks of vacation, 9 wellness days, and 1 paid volunteer day for our full-time employees
• A team of bright, hard-working, and caring people to foster your growth!
• Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms

About Dialogue

Dialogue is the #1 virtual care provider in Canada. We’ve helped more than 48,000 organizations up their wellness game through our Integrated Health Platform™, which offers a wide range of services, including primary care, mental health, employee assistance program (EAP), and wellness. Discover the true definition of humanized healthcare™ with our team to guide you at every step of the way.

Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.